At a Glance
- Tasks: Manage tech operations for Marella Cruises, ensuring smooth systems onshore and onboard.
- Company: Join TUI, a leader in the cruise industry with a focus on service excellence.
- Benefits: Competitive salary, travel opportunities, and a culture of diversity and inclusion.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be the heartbeat of our operations and make a real impact on customer experiences.
- Qualifications: Experience in service operations, ITIL certification, and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Service Operations Manager and be the heartbeat of Marella Cruises' technology operations, keeping our systems running smoothly both onshore and onboard whilst driving a culture of service excellence.
The role will be published until September 15th.
ABOUT THE JOB
- You'll manage technology operations for Marella Cruises, coordinating all teams and capabilities to keep our infrastructure, software, and applications running smoothly across the cruise business.
- Taking ownership of incident and problem management, you'll issue timely communications to stakeholders whilst enabling delivery teams to maintain full ownership of resolution, including out-of-hours support for major incidents when needed.
- Working closely with stakeholders, you'll review and report on operational performance, SLAs and KPIs, championing a service culture focused on continuous improvement and end user satisfaction.
- You'll support the definition of operational SLAs and KPIs for all services, as well as design and implement service models for new products, including transition activities.
- Maintaining a solid understanding of the application landscape and business functionality, you'll stay well connected with key SMEs and technology stakeholders to support incident response.
- There'll be some travel involved to support operations and experience our amazing cruise product first-hand.
ABOUT YOU
- Solid experience building and developing Service Operations functions with a demonstrated track record in problem, change and incident management within an agile context.
- You hold ITIL certification or have equivalent service management experience.
- With excellent communication skills, you've successfully engaged senior technology and business stakeholders throughout your career.
- You're passionate about service excellence and continuous improvement, always putting customers, colleagues and the business at the centre of everything.
- You have experience establishing and maintaining KPIs/SLAs across multiple teams, along with effective problem-solving skills and a collaborative approach.
From a workplace to a place to belong.
At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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Service Operations Manager - Cruise in London employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer that champions innovation and collaboration. As the Head of Customer Data Science & AI, you'll enjoy a flexible working environment that promotes a healthy work-life balance, alongside attractive remuneration and generous travel benefits. With access to the TUI Learning Hub for personal growth and opportunities to engage in meaningful community initiatives, you will be part of a diverse team dedicated to shaping the future of customer experiences through advanced analytics and AI.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager - Cruise in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager - Cruise at TUI Group!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager - Cruise role at TUI Group!
We think you need these skills to ace Service Operations Manager - Cruise in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TUI Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TUI Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TUI Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
