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- Tasks: Create unforgettable moments for guests and promote amazing travel experiences.
- Company: Join TUI, a leading name in travel and tourism with a diverse culture.
- Benefits: Competitive salary, private health insurance, accommodation, and free language lessons.
- Why this job: Work abroad this summer, connect with people, and make a real impact.
- Qualifications: EU passport, language skills, and a passion for customer service.
- Other info: Seasonal or permanent contracts with excellent career growth opportunities.
Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Hotel or Service Reps.
If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English plus one of the following languages - Danish, Dutch, Finnish, German, Norwegian, Polish or Swedish - then keep on reading!
Please note that we have positions available without a driver's license for candidates speaking German. For speakers of other languages, a valid manual driver's license and a minimum age of 21 are required. For candidates speaking Polish, the opportunity available is the role of Service Support Rep.
ABOUT OUR OFFER- Seasonal or permanent contracts available with optional winter work opportunities.
- Private Health Insurance with Allianz or Sanitas included.
- Accommodation with your own private bedroom and bills included.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a take home net basic of 825€ to 980€ per month + extra commission of 400-500€ gross per month with no upper limit.
Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB- Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
- Engage with guests from around the world to identify their needs and offer tailored recommendations.
- Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue.
- They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
- Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations.
- They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
- Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
- Monitor progress with sales and/or service updates, as well as guest feedback.
- Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.
- A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
- A quick learner, ready to master the technology and tools needed for the role.
- Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
- Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results.
- Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience.
- Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
- Turning challenges into opportunities and remaining calm under pressure.
- Proactively identify and resolve issues creatively before they escalate.
- Communicate clearly and effectively and able to adjust style to fit the situation.
- Keep interactions positive, and confident to present in front of an audience.
From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.
TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26 in Leeds employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26 in Leeds
✨Tip Number 1
Get your game face on and prepare for interviews! Research the company, know their values, and be ready to share how you can contribute to creating those unforgettable moments for guests. Practice common interview questions with a mate to boost your confidence.
✨Tip Number 2
Network like a pro! Connect with current or former TUI employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have. You never know who might give you a heads-up about an opportunity!
✨Tip Number 3
Show off your language skills! If you speak one of the required languages, make sure to highlight that in conversations and interviews. It’s a massive plus for roles like Hotel or Service Rep, so don’t be shy about it!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, it shows you’re serious about joining the TUI family. Don’t wait around; the sooner you apply, the better your chances!
We think you need these skills to ace TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26 in Leeds
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the role. Highlight your travel experience, language skills, and any customer service roles you've had. We want to see how you can create those unforgettable moments for our guests!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and why you want to work with us at TUI. Be genuine and let your personality come through – we love seeing the real you!
Show Off Your Language Skills: If you speak one of the languages mentioned in the job description, make sure to highlight that! It’s a big plus for us and shows you’re ready to connect with our diverse guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people quickly. Plus, it shows you’re keen and ready to jump into this exciting opportunity!
How to prepare for a job interview at TUI Group
✨Know Your Stuff
Before the interview, dive deep into TUI's values and services. Familiarise yourself with their offerings and think about how your skills can enhance guest experiences. This will show your genuine interest and help you connect your background to the role.
✨Language Skills Matter
Since this role requires multilingual abilities, be ready to demonstrate your language skills during the interview. Practice common phrases or scenarios in the languages you speak, especially if they are relevant to the guests you'll be serving. It’s a great way to stand out!
✨Showcase Your Empathy
As a Hotel or Service Rep, empathy is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled challenging situations with care and understanding, as this aligns perfectly with what TUI is looking for.
✨Be Ready to Adapt
The travel industry can be unpredictable, so be prepared to discuss how you've successfully navigated changes or challenges in previous roles. Share specific instances where you turned a difficult situation into a positive outcome, showcasing your problem-solving skills.