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- Tasks: Lead and inspire a team to deliver exceptional customer service and sell amazing holiday experiences.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Earn £13.81 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Make unforgettable holiday memories while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail and a passion for coaching and developing teams.
- Other info: Flexible shifts with opportunities for career progression and personal development.
The predicted salary is between 28000 - 42000 £ per year.
Here at TUI, you will find we are an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Hastings store, you will work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you will enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just a starting salary of £13.81 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you will have the confidence to step in and take ownership
- As technology advances so does TUI, you will work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
Retail Assistant Manager in Kent employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out TUI's values and mission. This way, you can show how your personality aligns with their inclusive vibe and customer-first approach.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll need to inspire and coach your team. Think of examples from your past where you've led a team or resolved a tricky situation – these stories will make you stand out.
✨Tip Number 3
Be ready to discuss customer service! TUI is all about creating unforgettable experiences, so come prepared with ideas on how you would enhance customer satisfaction and loyalty in the retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the TUI family directly. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant Manager in Kent
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about times you've inspired or coached others, and how you can bring that energy to TUI.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our culture of care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight how you can motivate a team to deliver exceptional customer service and achieve sales targets.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle complaints or difficult situations. Demonstrating your problem-solving skills and ability to maintain customer satisfaction will be key.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to TUI's success.
