At a Glance
- Tasks: Manage cruise technology systems and provide expert support for onboard and shoreside operations.
- Company: Join TUI, a leader in travel with a focus on innovation and community.
- Benefits: Enjoy attractive pay, travel perks, health support, and flexible working options.
- Other info: Engage in charity initiatives and access career growth through the TUI Tech Learning Hub.
- Why this job: Be the go-to tech expert and make a real impact on guest experiences.
- Qualifications: Experience in systems support, strong problem-solving skills, and a customer-focused mindset.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for an Application Support Analyst to ensure the seamless operation of our cruise technology systems.
In this role, you'll be the technical expert for our Marella Cruises fleet, managing critical applications that support both onboard and shoreside operations.
ABOUT OUR OFFERPersonal benefits: Attractive remuneration, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
Flexible working: Work is something you do, not somewhere you go.
We encourage a healthy work-life balance and offer hybrid or remote working models.
A career to shape: Opportunities to upskill, reskill and grow your career.
Access the TUI Tech Learning Hub to level-up and reach your ambitions.
Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
ABOUT THE JOBYou'll manage and administer the MXP property management system across our entire fleet, ensuring stability, accuracy and reliability that directly contributes to guest satisfaction and operational excellence.
As the primary point of contact and subject matter expert for cruise applications, you'll provide guidance and technical support to both onboard and shore-based teams, becoming the go-to person for all things MXP.
Troubleshooting and resolving technical and functional issues within assigned applications is part of your daily routine, ensuring minimal disruption to onboard operations while maintaining data integrity.
Working closely with business stakeholders and Delivery Managers, you'll gather requirements, test and implement new features and system enhancements that optimise how our teams use technology.
You'll create comprehensive documentation including manuals, user instructions and operating procedures, collaborating with onboard IT Officers to communicate processes effectively and build a valuable knowledge base.
Monitoring system performance and executing routine audits allows you to proactively identify areas for improvement while coordinating with internal IT teams and external suppliers to manage incidents, system updates and integrations.
ABOUT YOUYou have demonstrated success with systems support and maintenance, bringing solid technical expertise to the role.
Your organisational and problem-solving abilities are strong, paired with a customer-centric mindset and commitment to delivering high quality support.
You understand system processes and contexts well, particularly property management systems, ideally within the cruise or hotel industry.
Your capability in incident management, problem resolution and root cause analysis helps you get to the heart of issues quickly.
You're an effective communicator who can explain technical concepts clearly to non-technical stakeholders, fostering best practices and efficient system utilisation across teams.
From a workplace to a place to belong.
At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.#LI-DVB
Application Support Analyst - Cruise in Honiton employer: TUI Group
TUI Group is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where innovation thrives. Graduates in the Analytics & Data Science Graduate Programme will benefit from hands-on experience, competitive salaries, and a comprehensive benefits package, all while being part of a supportive team in the vibrant location of Luton, UK. With a focus on health and wellbeing, TUI ensures that its employees are well taken care of, making it an ideal place for those looking to launch a meaningful career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - Cruise in Honiton
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at TUI Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to TUI Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like TUI Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like TUI Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Analyst - Cruise in Honiton
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at TUI Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at TUI Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at TUI Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If TUI Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
