Crew Roster Optimisation SME

This exciting role will play a key and active role as a Subject Matter Expert (SME) in the multi-year Crew Roster Optimisation Project within our wider Advanced Crew Ecosystem (ACE) transformation programme, where previous Jeppesen experience is essential. The Roster Optimisation Project will encompass the entire implementation process for each of the five TUI Airlines from scoping requirements, documenting and understanding our as-is and designing our to-be processes and systems, system design, testing, documentation, rollout, training and integration into Business as Usual (BAU). To ensure our new solutions are fit for purpose and future-proof, collaboration across TUI Airline will be essential. This involves working closely with stakeholders to capture critical processes. Additionally, it’s crucial to balance local requirements with identifying opportunities to leverage new technology and streamline processes and to be a champion for change. An understanding of the Crew Optimisation processes, along with the ability to translate regulatory, industrial and company obligations into system settings would be invaluable.

In this role, you’ll report to the Optimisation Lead and the opportunity is offered on a 2 year Fixed Term contract basis. Applications close 25 June 2026.

About the Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About the Job

• Work collaboratively and closely with the project team, IT, the wider Manpower and Crew Planning community and the suppliers to roll out a new suite of Roster Optimisation tools and harmonised ways of working across all TUI airlines.
• Scope, document, test and train on the Jeppesen system and ways of working across all airlines, ensuring that processes and systems designed are fit for purpose.
• This will involve engaging effectively with the supplier’s Agile processes and will require a focus on continuous improvement.
• Be an agent for change, engaging effectively with stakeholders in local offices, across the crew and back-office communities and with social partners as needed to help identify and mitigate against barriers to change and ensure positive promotion of the project and its benefits.
• Play an active part in the effective and efficient rollout of the Crew Roster Optimisation solution to all AOCs contributing to the planning, risk and issues management, deadline management, communications and lessons learned.
• Contribute to the budget, costs and benefits management processes, helping to ensure that the project delivers highest possible benefits for lowest possible costs.
• Be inquisitive, analytical and data driven and strive for the implementation of a solution that allows for effective continuous improvement.
• This will involve assessing system outputs including crew rosters and KPIs.
• Constantly strive for better ways of working, both as part of the project and in the vision for the BAU system, helping to ensure that as we roll out we iteratively improve our project approach and our BAU business processes.
• Support social partner interactions relating to the project to help ensure a seamless rollout, attending meetings and negotiations as necessary and staying close to proposed changes to agreements or ways of working.
• Perform additional duties and provide support as required by the Optimisation Lead and the Head of Business Process Optimisation.

About You

• Demonstrate a collaborative, enthusiastic, and proactive approach to teamwork, communication, project delivery and change management.
• Be self-motivated with excellent communication skills and the ability to build relationships with diverse stakeholders.
• Given the complexity of the project and the optimisation process, attention to detail will be crucial.
• Show commitment to continued professional development and learning.
• The role requires strong business English, both spoken and written, and will involve some international travel.
• German and/or Dutch would be beneficial, but not essential.
• Possess knowledge and experience in crew planning systems and processes.
• Experience of delivering projects and business change would be advantageous.

Security Statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).