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- Tasks: Create unforgettable moments for guests and provide tailored support in a dynamic travel environment.
- Company: Join TUI, a leading travel company that values diversity and inclusion.
- Benefits: Enjoy private health insurance, accommodation, return flights, and a competitive salary of 980€ per month.
- Why this job: Combine your passion for travel with work while making a real impact on guests' experiences.
- Qualifications: Fluent in English and Polish, with strong communication and multitasking skills.
- Other info: Access free language lessons and career growth opportunities while working abroad.
Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Service Reps. If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English and Polish - then keep on reading!
ABOUT OUR OFFER
- Seasonal or permanent contracts available with optional winter work opportunities.
- Private Health Insurance with Allianz or Sanitas included.
- Accommodation with your own private bedroom and bills included.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level‑up and grow your career.
- Plus receive a take home net basic of 980€ per month.
- Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
- Engage with guests from around the world to identify their needs and offer tailored recommendations.
- Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high‑profile cases and hospitalizations.
- Ensure guests receive appropriate care and help, including face‑to‑face interactions when needed.
- Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
- Monitor progress with service updates, as well as guest feedback.
- Celebrate successes in meeting service targets, solving problems, and providing great service.
ABOUT YOU
- A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
- A quick learner, ready to master the technology and tools needed for the role.
- Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
- Service Support Reps excel in fast‑paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
- Turning challenges into opportunities and remaining calm under pressure.
- Proactively identify and resolve issues creatively before they escalate.
- Communicate clearly and effectively and able to adjust style to fit the situation.
- Keep interactions positive, and confident to present in front of an audience.
From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.
TUI Service Support Rep | Polish Speaking | Work Abroad employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TUI Service Support Rep | Polish Speaking | Work Abroad
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your people skills! Since you'll be connecting with guests from all over, role-play different scenarios with friends or family. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Show off your adaptability! Be prepared to share examples of how you've handled challenges in the past. Highlighting your ability to stay calm under pressure will make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re genuinely interested in joining the TUI family!
We think you need these skills to ace TUI Service Support Rep | Polish Speaking | Work Abroad
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about working in the travel and tourism industry.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in customer service and any relevant experience that shows you can create those unforgettable moments for guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Stuff
Before the interview, dive deep into TUI's values and services. Familiarise yourself with their offerings and think about how your skills can enhance guest experiences. This will show your genuine interest and help you connect your background to the role.
✨Showcase Your People Skills
As a Service Support Rep, you'll be interacting with guests from all walks of life. Prepare examples of how you've successfully connected with people in the past. Highlight your empathy and ability to create memorable moments, as this is key to the role.
✨Stay Cool Under Pressure
Expect questions that assess your problem-solving abilities. Think of scenarios where you've turned challenges into opportunities. Share specific examples that demonstrate your calmness and creativity when faced with difficult situations.
✨Practice Your Communication
Since you'll need to adjust your communication style based on the situation, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on maintaining a positive tone and confidence, especially when discussing your experiences.
