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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Embrace diversity and enjoy excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Stratford-Upon-Avon store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership.
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and to grow our business.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Manager in Stratford-upon-Avon employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Stratford-upon-Avon
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your leadership style aligns with their focus on customer service and team development.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've led teams to smash targets in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Show your passion for travel! Since TUI is all about creating unforgettable holiday experiences, share your own travel stories and how they inspire your approach to customer service and team motivation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and leading a team shine through. We want to see how you can inspire others and create unforgettable experiences for customers.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Retail Manager role. Highlight your ability to handle multiple tasks and adapt to change, as these are key in our fast-paced environment.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know who you are and how you can contribute to our inclusive culture at TUI. A bit of fun in your application can go a long way!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead a team. Prepare examples of how you've successfully motivated and developed your team in the past. Think about specific situations where you turned challenges into opportunities for growth.
✨Emphasise Customer-Centricity
TUI prides itself on exceptional customer service. Be ready to discuss how you've put customers at the heart of your previous roles. Share stories that highlight your ability to resolve complaints and enhance customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Practice responses to potential challenges you might face as a Retail Manager, such as handling a dissatisfied customer or managing a busy shift.
