At a Glance
- Tasks: Inspire customers by recommending unforgettable holidays and experiences.
- Company: Join TUI, a leading holiday company with a culture of care.
- Benefits: Earn £13.09 per hour plus commission, discounts, and health benefits.
- Other info: Flexible shifts and excellent career progression opportunities await you.
- Why this job: Be part of a fun team while creating amazing holiday memories for customers.
- Qualifications: Passion for customer service and a drive to smash sales targets.
The predicted salary is between 27000 - 30000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Stoke Supestore Festival Park store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just starting salary of £13.09 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Travel Advisor in Stoke-on-Trent employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Travel Advisor in our Stoke Supestore Festival Park store, you'll not only enjoy competitive pay and commission opportunities but also benefit from extensive holiday perks, health and wellbeing initiatives, and clear pathways for career progression. Join us to create unforgettable holiday experiences while working in a dynamic environment that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know TUI inside out! Research the company culture, values, and the types of holidays they offer. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or exceed sales targets. Role-playing these situations can boost your confidence and prepare you for real-life challenges in the role.
✨Tip Number 3
Network like a pro! Reach out to current or former TUI employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your enthusiasm and initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from TUI, making it easier for you to stay in the loop.
We think you need these skills to ace Retail Travel Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for travel and customer service shine through. We want to see how you can inspire our customers and colleagues with your love for creating unforgettable holiday experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We’re looking for someone who can smash their targets and adapt to change, so showcase those qualities!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well, so it’s easy for us to see why you’d be a great fit for the Retail Travel Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Destinations
Before the interview, brush up on popular holiday destinations and TUI's offerings. Being able to discuss specific locations, activities, and customer experiences will show your passion for travel and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. TUI values exceptional customer service, so be ready to share stories that highlight your dedication and ability to resolve issues effectively.
✨Embrace Change and Challenges
TUI is looking for someone who can adapt to new situations. Think of times when you've successfully navigated change or faced challenges in a fast-paced environment. This will demonstrate your resilience and readiness for the dynamic nature of the role.
✨Be a Team Player
Collaboration is key at TUI. Prepare to discuss how you've worked with others to achieve goals. Highlight your communication skills and how you engage with colleagues and customers alike, as this will resonate well with their inclusive culture.
