Marella Cruises is seeking a Service Operations Manager to lead technology operations both onshore and onboard, ensuring systems run smoothly across the cruise business. You will own incident and problem management and drive a culture of service excellence.
In this role you’ll collaborate with stakeholders to review performance, define operational SLAs/KPIs, and design service models for new products. Travel to support operations is required.
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Service Operations Manager: Incident & Service Delivery employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Travel Advisor in our Dundee store, you'll not only enjoy competitive pay and commission opportunities but also benefit from extensive training and development to help you grow your career. With fantastic holiday perks, a focus on health and wellbeing, and a commitment to diversity, TUI is the perfect place for those looking to make a meaningful impact in the travel industry.
