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- Tasks: Lead a dynamic team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the UK's best-loved holiday company, committed to inclusivity and care.
- Benefits: Enjoy competitive salary, commission, holiday discounts, and health benefits.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Proven leadership skills, customer service passion, and adaptability in fast-paced environments.
- Other info: Flexible shifts and a commitment to supporting candidates with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Here at TUI, you\’ll find we\’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Kings Lynn store , you\’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You\’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you\’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings.
ABOUT OUR OFFER
- TUI offers more than just a competitive salary
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you\’ll be confident to step in and take ownership
- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
- As technology advances so does TUI, you\’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers\’ digital journey
- Effectively inspire your team to exceed company sales and service goals, in Retail we call it \’Smashing your Targets\’
- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
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Senior Retail Manager employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. As a Senior Retail Manager, you'll need to embody these values and inspire your team. Research their approach to customer service and team management to align your leadership style with theirs.
✨Tip Number 2
Prepare to discuss your experience in driving sales and managing teams in a fast-paced environment. Think of specific examples where you've successfully led a team to exceed targets or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your adaptability and problem-solving skills during any discussions. TUI values leaders who can embrace change and tackle challenges head-on, so be ready to share instances where you've successfully navigated difficult situations.
✨Tip Number 4
Engage with current employees or alumni from TUI on platforms like LinkedIn. This can provide you with insider insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Senior Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with TUI's commitment to customer service and inclusivity, and provide examples of how you've successfully led teams in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the Senior Retail Manager position, such as strategic thinking, problem-solving, and adaptability. Provide concrete examples of how you've used these skills to achieve results in previous roles.
Showcase Your Leadership Style: In your application, describe your management style and how you inspire and motivate your team. Highlight any experience you have in mentoring and developing talent, as this is key for the role at TUI.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Leadership Skills
As a Senior Retail Manager, you'll need to demonstrate your ability to lead and inspire a team. Share specific examples from your past experiences where you successfully motivated your team or resolved conflicts. This will show that you can embody the company's values and drive performance.
✨Emphasise Customer-Centricity
TUI places a strong emphasis on customer service. Be prepared to discuss how you've put customers at the heart of your previous roles. Highlight any strategies you've implemented to enhance customer experiences or resolve complaints effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you've had to manage multiple tasks in a fast-paced environment and how you handled challenges. This will showcase your ability to thrive under pressure.
✨Demonstrate Your Commercial Acumen
Since driving footfall and customer retention is key, be ready to discuss your understanding of retail strategies. Share insights on how you've identified opportunities for growth in previous roles and how you plan to apply this knowledge at TUI.