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- Tasks: Lead a team to sell holidays and deliver exceptional customer service.
- Company: Join TUI, the UK's top holiday company, known for its inclusive culture.
- Benefits: Enjoy competitive salary, commission, holiday discounts, and health perks.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences.
- Qualifications: Passion for customer service, leadership skills, and adaptability required.
- Other info: Flexible shifts and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Kings Lynn store, you'll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends, bank holidays and evenings.
ABOUT OUR OFFER- TUI offers more than just a competitive salary.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you'll be confident to step in and take ownership.
- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business.
- As technology advances so does TUI, you'll work with a variety of systems empowering you to exceed performance goals and enhance our customers' digital journey.
- Effectively inspire your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'.
- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Senior Retail Manager employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. As a Senior Retail Manager, you'll need to embody these values and inspire your team. Research their approach to customer service and team management to demonstrate your alignment during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a retail environment. Highlight specific instances where you drove sales or improved customer satisfaction, as this will showcase your ability to meet the expectations of the role.
✨Tip Number 3
Understand the importance of technology in retail today. Be ready to discuss how you've used digital tools to enhance customer experiences or streamline operations, as TUI is looking for someone who can adapt to new systems and technologies.
✨Tip Number 4
Showcase your ability to manage diverse teams effectively. TUI values inclusivity, so be prepared to talk about how you've fostered an inclusive environment and retained talent in your previous roles.
We think you need these skills to ace Senior Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with TUI's commitment to customer service and inclusivity, and provide examples of how you've successfully led teams in the past.
Highlight Relevant Skills: In your application, emphasise skills such as strategic thinking, problem-solving, and adaptability. These are crucial for the Senior Retail Manager position, so make sure to provide concrete examples of how you've demonstrated these abilities.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at TUI and lead a team. Mention any personal experiences with TUI or similar companies that have inspired you to apply, reinforcing your genuine interest in creating unforgettable holiday experiences for customers.
How to prepare for a job interview at TUI Cruises GmbH
✨Showcase Your Leadership Skills
As a Senior Retail Manager, you'll be expected to lead a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer-Centric Thinking
TUI places a strong emphasis on customer service. Be ready to share specific instances where you put customers at the heart of your decisions and how that led to positive outcomes for both the customers and the business.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenges, such as resolving complaints or driving sales. Think of scenarios from your previous roles where you successfully navigated similar situations and be ready to discuss them.
✨Embrace Change and Adaptability
The retail environment is fast-paced and ever-changing. Highlight your ability to adapt to new technologies and processes, and provide examples of how you've embraced change in your previous positions.
