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- Tasks: Manage warranty claims, negotiate settlements, and maintain accurate databases for TUI Airline.
- Company: Join TUI, a leading airline committed to diversity and sustainability.
- Benefits: Enjoy flexible working, attractive remuneration, travel perks, and extensive health support.
- Why this job: Be a key player in cost control and efficiency within the aviation supply chain.
- Qualifications: Aviation background with supply chain experience and strong IT skills required.
- Other info: Hybrid work model available; we embrace diversity and support candidates with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
The primary purpose of the Senior Material Supplier Fleet Warranty Operative role is to manage and optimise the warranty claims process for TUI Airline, ensuring the company recovers costs effectively from Original Equipment Manufacturers (OEMs) and suppliers. This involves evaluating and submitting claims, negotiating settlements, and resolving disputes to maximize financial returns. The role also requires maintaining an accurate database to track claims and credits, providing key performance indicators (KPIs), and supporting budget reporting. Additionally, it involves liaising with third-party warranty service providers, assisting with supply chain training on Product Support and Assurance Agreements (PSAA), and physically assessing parts for warranty eligibility. By serving as the focal point for warranty-related matters, this position plays a critical role in cost control, efficiency, and compliance within the Engineering and Maintenance Supply Chain.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Manage Warranty Claims: Evaluate, submit, and negotiate warranty claims with OEMs, manufacturers, and vendors to ensure prompt settlements.
- Oversee Third-Party Providers: Liaise with and manage subcontracted warranty service providers for TUI Airline.
- Maintain Warranty Database & KPIs: Develop and manage a database for accurate claim tracking, generate monthly KPI reports, and monitor warranty budget performance.
- Provide Reporting & Analysis: Collate reclaims information and prepare reports for senior management, OEMs, and maintenance partners.
- Support Supply Chain & Budgeting: Assist with key account invoicing, repair/warranty order management, and Engineering/Supply Chain budget submissions.
- Ensure Compliance & Training: Act as the focal point for Supply Chain on Product Support and Assurance Agreements (PSAA) and provide training when required.
- Assess Parts & Warranty Viability: Physically evaluate unserviceable (U/S) parts to determine warranty eligibility and assess potential damage.
- Support Problem-Solving & Stakeholder Engagement: Provide issue resolution within the E&M Supply Chain and promote company values with internal and external stakeholders.
ABOUT YOU
- Aviation background with supply chain experience and technical experience and knowledge of aviation components.
- Background in repair agency processes and component warranty, familiarity with My Boeing Fleet and ability to interpret aircraft IPC’s, OEM CMM’s, SB’s & SIL’s.
- Strong IT skills, in particular Excel and other Microsoft applications.
- Strong business acumen, negotiating skills and quick to analyse and provide a solution.
- Demonstrate self-confidence, ability to present to both your peers and management level colleagues.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years.
Senior Material Supplier - Fleet Warranty Operative employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Material Supplier - Fleet Warranty Operative
✨Tip Number 1
Familiarise yourself with the warranty claims process specific to aviation. Understanding how to evaluate and negotiate claims will give you a significant edge during interviews, as you'll be able to speak confidently about your knowledge and experience.
✨Tip Number 2
Network with professionals in the aviation supply chain sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Senior Material Supplier role at TUI.
✨Tip Number 3
Brush up on your IT skills, especially in Excel. Being proficient in data management and analysis is crucial for maintaining warranty databases and generating KPI reports, which are key responsibilities of the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and past experiences in stakeholder engagement. The ability to resolve disputes and communicate effectively with both internal and external parties is vital for success in this position.
We think you need these skills to ace Senior Material Supplier - Fleet Warranty Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty claims management, supply chain processes, and aviation components. Use specific examples that demonstrate your skills in negotiation and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and TUI Airline. Discuss how your background aligns with the job requirements, particularly your experience with OEMs and warranty processes.
Highlight Technical Skills: Emphasise your strong IT skills, especially in Excel and other Microsoft applications. Mention any familiarity with My Boeing Fleet and your ability to interpret technical documents like IPCs and CMMs.
Showcase Your Business Acumen: Demonstrate your business acumen by providing examples of how you've successfully negotiated settlements or resolved disputes in previous roles. This will show your potential value to TUI Airline.
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Warranty Processes
Familiarise yourself with the warranty claims process, especially in aviation. Be prepared to discuss your experience with evaluating and submitting claims, as well as negotiating settlements with OEMs and suppliers.
✨Demonstrate Technical Knowledge
Showcase your understanding of aviation components and repair agency processes. Be ready to interpret technical documents like IPCs, CMMs, and SBs, as this will highlight your expertise in the field.
✨Highlight Your IT Skills
Since strong IT skills are essential for this role, particularly in Excel, be prepared to discuss how you've used these tools in previous positions. Consider bringing examples of reports or databases you've managed.
✨Prepare for Stakeholder Engagement Scenarios
Think of examples where you've successfully resolved disputes or engaged with stakeholders. This will demonstrate your problem-solving abilities and your capacity to promote company values effectively.
