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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and commitment to care.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, holiday discounts, and health benefits.
- Why this job: Be part of a dynamic team that values customer experience and personal growth while having fun.
- Qualifications: Passionate about customer service, goal-oriented, adaptable, and a team player.
- Other info: Flexible shifts including weekends; training provided on various systems.
The predicted salary is between 22000 - 36000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our XXX store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £13.09 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment within 5 days of application, this can be completed once your application has been submitted and you\’ll also receive an email with all the details.
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Retail Travel Advisor employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and popular destinations. Being knowledgeable about the products you’ll be selling will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the application process, demonstrating your ability to engage and connect with customers can set you apart from other candidates.
✨Tip Number 3
Prepare for the online assessment by practising common situational judgement tests. This will help you understand how to approach customer scenarios effectively, which is crucial for a role focused on delivering exceptional service.
✨Tip Number 4
Emphasise your adaptability and teamwork skills in conversations with recruiters. TUI values individuals who can thrive in a dynamic environment and work collaboratively, so be ready to share examples of how you've successfully navigated change.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your customer service experience and any sales achievements. Use specific examples that demonstrate your ability to exceed targets and handle challenges effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention how your skills align with TUI's values and how you can contribute to creating unforgettable holiday experiences.
Prepare for the Online Assessment: Once you submit your application, be ready for the online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values going above and beyond for customers, so be ready to discuss specific situations where you made a positive impact on someone's experience.
✨Demonstrate Adaptability
Since the role involves embracing change and adapting to new ways of working, think of instances where you've successfully navigated challenges or changes in previous jobs. This will show that you're flexible and ready for the dynamic environment at TUI.
✨Prepare for the Online Assessment
Remember that part of the application process includes an online assessment. Familiarise yourself with the types of questions you might encounter and practice any relevant skills beforehand to ensure you're well-prepared.
