At a Glance
- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and commitment to care.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Other info: Flexible shifts including weekends and bank holidays; training provided on various systems.
- Why this job: Be part of a dynamic team that values customer experience and personal development.
- Qualifications: Passion for customer service, strong sales drive, and ability to adapt in a fast-paced setting.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Whiteley store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £12.58 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change andadapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\'re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment, you\'ll receive an email to complete this once your application has been submitted.
#J-18808-LjbffrRetail Travel Advisor in Fareham employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support, particularly in our Whiteley store where you can thrive as a Retail Travel Advisor. With competitive pay, a rewarding commission scheme, and exceptional holiday benefits, we prioritise your well-being and career development, ensuring you have the tools to create unforgettable experiences for our customers. Join us to be part of a dynamic team that values diversity and encourages personal growth in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor in Fareham
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will help you engage customers effectively and demonstrate your passion for travel.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, honing your ability to handle inquiries and complaints will prepare you for the dynamic environment at TUI.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully navigated change. TUI values flexibility, so highlighting your ability to embrace new challenges will set you apart.
✨Tip Number 4
Network with current or former TUI employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Retail Travel Advisor in Fareham
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV:Customise your CV to reflect your customer service experience and any sales achievements. Use specific examples that demonstrate your ability to exceed targets and handle challenges.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for travel and customer service. Mention how your skills align with TUI's values and how you can contribute to creating unforgettable holiday experiences.
Prepare for the Online Assessment:Once you submit your application, be ready for the online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and customer service during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this will resonate with TUI's mission of creating unforgettable holiday experiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. TUI values excellent customer service, so be ready to discuss specific situations where you resolved issues or exceeded customer expectations.
✨Embrace Change and Adaptability
TUI is looking for candidates who can adapt to new challenges and changes. Be prepared to discuss times when you've successfully navigated change in a fast-paced environment, showcasing your ability to remain calm and effective under pressure.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with colleagues, emphasise your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, demonstrating that you're a team player who values collaboration.
