Retail Travel Advisor

Retail Travel Advisor

Cannock Full-Time 22000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
  • Company: Join TUI, the best-loved holiday company, known for its inclusive culture and commitment to care.
  • Benefits: Enjoy a starting salary of £12.58 per hour, commission, holiday discounts, and health benefits.
  • Why this job: Be part of a dynamic team that values customer experience and personal growth in a vibrant setting.
  • Qualifications: Passionate about customer service, goal-oriented, adaptable, and a team player with strong communication skills.
  • Other info: Flexible shifts including weekends and bank holidays; training provided on various systems.

The predicted salary is between 22000 - 36000 £ per year.

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Cannock store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

  • TUI offers much more than just starting salary of £12.58 per hour
  • Be rewarded for exceeding your targets with our commission scheme
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

ABOUT THE JOB

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change andadapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment, you\’ll receive an email to complete this once your application has been submitted.

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Retail Travel Advisor employer: TUI Cruises GmbH

At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support, particularly in our Cannock store where you can thrive as a Retail Travel Advisor. With competitive pay, a rewarding commission scheme, and exceptional holiday benefits, we prioritise your well-being and career development, ensuring you have the tools and training to excel in creating unforgettable holiday experiences for our customers. Join us to be part of a dynamic team that values diversity and encourages personal growth in a fun and engaging environment.
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Contact Detail:

TUI Cruises GmbH Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Travel Advisor

✨Tip Number 1

Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only help you in the role but also impress during your interview.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for creating unforgettable experiences.

✨Tip Number 3

Be ready to discuss how you handle challenges and adapt to change. TUI values flexibility, so sharing specific instances where you've successfully navigated a fast-paced environment will be beneficial.

✨Tip Number 4

Engage with TUI's social media and online presence. Understanding their brand voice and current promotions can give you an edge in conversations and show your enthusiasm for the company.

We think you need these skills to ace Retail Travel Advisor

Excellent Customer Service Skills
Sales Target Achievement
Ability to Prioritise Tasks
Adaptability to Change
Team Collaboration
Effective Communication
Organisational Skills
Problem-Solving Skills
Knowledge of Travel Products
Technological Proficiency
Time Management
Resilience in Fast-Paced Environments
Passion for Travel and Customer Experience

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills, such as customer service excellence and sales targets.

Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or sales, and include specific achievements that demonstrate your ability to meet targets.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Use specific examples to illustrate how you can contribute to TUI's mission of creating unforgettable holiday experiences.

Prepare for the Online Assessment: Once you submit your application, be ready to complete an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.

How to prepare for a job interview at TUI Cruises GmbH

✨Show Your Passion for Travel

Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.

✨Highlight Customer Service Skills

Prepare examples of how you've provided excellent customer service in the past. TUI values going above and beyond for customers, so be ready to discuss specific situations where you made a positive impact on someone's experience.

✨Demonstrate Adaptability

Since the role involves embracing change and adapting to new ways of working, think of instances where you've successfully navigated challenges or changes in a fast-paced environment. This will show that you're ready for the dynamic nature of the job.

✨Prepare for the Online Assessment

As part of the application process, you'll need to complete an online assessment. Familiarise yourself with the types of questions that may be asked and practice any relevant skills beforehand to ensure you're well-prepared.

Retail Travel Advisor
TUI Cruises GmbH
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  • Retail Travel Advisor

    Cannock
    Full-Time
    22000 - 36000 £ / year (est.)

    Application deadline: 2027-07-18

  • T

    TUI Cruises GmbH

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