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- Tasks: Become a destination expert and create unforgettable holiday experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: Excellent customer service skills and a passion for achieving goals are essential.
- Other info: Flexible shifts, training on new systems, and a commitment to diversity and inclusion.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Cheltenham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £12.58 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change andadapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment, you\’ll receive an email to complete this once your application has been submitted.
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Retail Travel Advisor employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Being knowledgeable about the products you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, demonstrating your ability to handle customer interactions effectively will make you stand out as a candidate.
✨Tip Number 3
Prepare for the online assessment by reviewing common customer service scenarios and sales techniques. This will help you respond confidently and accurately during the assessment phase of your application.
✨Tip Number 4
Showcase your adaptability and teamwork skills during interviews. Share specific examples of how you've successfully worked in fast-paced environments and collaborated with others to achieve goals, as these traits are highly valued at TUI.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills, such as customer service excellence and sales targets.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or sales, and include specific achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Use specific examples to illustrate how you have gone above and beyond for customers in the past, and express your enthusiasm for joining TUI.
Prepare for the Online Assessment: Once you submit your application, be ready to complete an online assessment. Familiarise yourself with common assessment formats and practice any relevant skills, such as situational judgement or customer service scenarios.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and customer service during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this will resonate with TUI's mission of creating unforgettable holiday experiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. TUI values excellent customer service, so be ready to discuss specific situations where you resolved issues or exceeded customer expectations.
✨Embrace Change and Adaptability
TUI is looking for candidates who can adapt to new challenges and changes. Be prepared to discuss times when you've successfully navigated change in a fast-paced environment, showcasing your ability to remain calm and effective under pressure.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with colleagues and customers, emphasise your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, demonstrating that you're a team player who values collaboration.
