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- Tasks: Become a destination expert and create unforgettable holiday experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: Excellent customer service skills and a passion for achieving goals are essential.
- Other info: Flexible shifts, training on new systems, and a commitment to diversity and inclusion.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Horsham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers more than just a basic salary which already starts at £12.58 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun.
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’.
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually.
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint.
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
- Excellent customer service skills with a genuine passion to go above and beyond.
- A strong dedication to achieve goals and sales targets.
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Ability to embrace change and adapt to new ways of working.
- A team player who engages and collaborates with our customers and colleagues.
- An organised individual who takes pride in their work and communicates effectively.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment, you’ll receive an email to complete this once your application has been submitted.
Retail Travel Advisor employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only help you in the role but also impress during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for creating unforgettable experiences.
✨Tip Number 3
Be ready to discuss how you handle challenges and adapt to change. TUI values flexibility, so sharing specific instances where you've successfully navigated a fast-paced environment will be beneficial.
✨Tip Number 4
Engage with TUI's social media and community platforms. Understanding their culture and values will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills, such as customer service excellence and sales targets.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous customer service roles or sales achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you went above and beyond for customers, and express your enthusiasm for working at TUI.
Prepare for the Online Assessment: Once you submit your application, be ready to complete the online assessment. Familiarise yourself with common assessment types, such as situational judgement tests, to showcase your problem-solving and customer service skills effectively.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and customer service during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this will resonate with the company's mission of creating unforgettable holiday experiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. TUI values excellent customer service, so be ready to discuss specific situations where you resolved complaints or exceeded customer expectations.
✨Embrace Change and Adaptability
Since the role involves adapting to new systems and processes, be prepared to discuss how you've successfully navigated change in past jobs. Highlight your ability to learn quickly and embrace new challenges, which is crucial in a fast-paced retail environment.
✨Understand the Role and Company Culture
Research TUI's values and culture before the interview. Familiarise yourself with their commitment to diversity, equity, and inclusion, and be ready to discuss how you can contribute to this positive environment as a team player who collaborates effectively with colleagues and customers.
