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- Tasks: Become a destination expert and create unforgettable holiday experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: Excellent customer service skills and a passion for achieving goals are essential.
- Other info: Flexible shifts, commitment to diversity, and support for candidates with disabilities.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Sutton store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £12.58 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change andadapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment, you\’ll receive an email to complete this once your application has been submitted.
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Retail Travel Advisor employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and the latest travel trends. Being knowledgeable about popular destinations, cruise options, and UK breaks will help you engage customers effectively and demonstrate your passion for travel.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in a fast-paced environment will prepare you for the dynamic nature of the Retail Travel Advisor role.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully handled change or challenges. This will highlight your ability to thrive in a varied shift pattern and respond positively to customer needs.
✨Tip Number 4
Network with current or former TUI employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and provide exceptional service, as these are key aspects of the Retail Travel Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention how you can contribute to creating unforgettable holiday experiences and why you want to work with TUI specifically.
Prepare for the Online Assessment: Once you submit your application, you'll need to complete an online assessment. Familiarise yourself with common assessment types, such as situational judgement tests, and practice answering similar questions to boost your confidence.
Showcase Your Adaptability: In your application, emphasise your ability to adapt to change and handle challenges. Provide examples of how you've successfully navigated fast-paced environments or resolved customer complaints in the past.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations that inspire you, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values a customer-centric approach, so showcasing your ability to go above and beyond for customers will set you apart from other candidates.
✨Demonstrate Adaptability
Be ready to discuss how you've successfully adapted to changes in previous roles. TUI is looking for someone who can embrace change and thrive in a fast-paced environment, so share specific instances where you've navigated challenges effectively.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle difficult customer situations or meet sales targets, as this will show your problem-solving skills and readiness for the role.
