At a Glance
- Tasks: Lead a team to sell holidays and deliver exceptional customer service.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a competitive salary, commission, holiday discounts, and health benefits.
- Other info: Flexible shifts and a commitment to diversity and inclusion make TUI a great workplace.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences while developing your career.
- Qualifications: Passion for customer service, strong leadership skills, and ability to adapt in a fast-paced environment.
The predicted salary is between 28000 - 42000 € per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Chorley store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer
- TUI offers more than just a basic salary which already starts at £14.83 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
We\'re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
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Retail Manager in Chorley employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Manager in our Chorley store, you'll not only lead a passionate team dedicated to creating unforgettable holiday experiences but also benefit from competitive pay, generous holiday perks, and robust career development opportunities. Join us to thrive in a dynamic environment where your contributions are valued, and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Chorley
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improved customer satisfaction, as these are key aspects of the Retail Manager role.
✨Tip Number 3
Research current trends in the travel industry and be ready to discuss how you can leverage this knowledge to enhance customer experiences at TUI. Showing that you're proactive about industry insights can set you apart from other candidates.
✨Tip Number 4
Demonstrate your adaptability by discussing how you've successfully managed change in previous roles. TUI values flexibility, so sharing your experiences of thriving in dynamic environments will resonate well with the hiring team.
We think you need these skills to ace Retail Manager in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management and customer service. Use keywords from the job description, such as 'lead by example', 'customer satisfaction', and 'sales targets' to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for leading teams and delivering excellent customer service. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you develop and retain talent. Provide examples of how you've successfully managed a team and achieved sales goals in a fast-paced environment.
Highlight Adaptability:Demonstrate your ability to embrace change and adapt quickly to new ways of working. Share experiences where you've successfully navigated challenges or implemented new processes that improved team performance.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with TUI's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight instances where you inspired your team or resolved conflicts, showcasing your ability to lead by example.
✨Embrace Change and Adaptability
TUI values flexibility and adaptability, so be ready to talk about how you've handled changes in the workplace. Share examples of how you've adapted to new systems or processes and how you encourage your team to embrace change.
✨Know the Company and Its Values
Research TUI thoroughly before the interview. Understand their mission, values, and recent developments. This knowledge will help you tailor your responses and demonstrate that you're genuinely interested in being part of their team.
