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- Tasks: Lead a team to create unforgettable holiday experiences and smash sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £14.83 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Make a real impact by delivering exceptional customer service and leading a dynamic team.
- Qualifications: Passion for customer service, strong leadership skills, and ability to adapt in a fast-paced environment.
- Other info: Embrace diversity and enjoy excellent career progression opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cannock store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just a starting salary of £14.83 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership.
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Manager employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at TUI or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching TUI’s values and recent news. Show us you’re not just another candidate; demonstrate how your passion for customer service aligns with our mission to create unforgettable holiday experiences.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences that highlight your leadership skills and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you embody the values of TUI and how you can inspire others to do the same!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Retail Manager role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams, smashed targets, and delivered exceptional customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated a team or resolved conflicts in the past. Highlight your ability to inspire others and drive sales, as this aligns perfectly with what TUI is looking for.
✨Emphasise Customer Service Excellence
TUI prides itself on exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Share how you’ve used feedback to improve service and how you plan to create unforgettable holiday experiences for TUI's customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle various situations, such as a dissatisfied customer or a team member struggling to meet targets. Practising these scenarios can help you respond confidently during the interview.
