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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a leading holiday company known for its inclusive culture and commitment to customer experience.
- Benefits: Enjoy a starting salary of £14.32 per hour, commission, discounts, and health benefits.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences while developing your career.
- Qualifications: Passion for customer service, leadership skills, and ability to adapt to change are essential.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion make TUI a great workplace.
The predicted salary is between 25000 - 42000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Bracknell shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £14.32 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
- Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator and driven to achieve goals and sales targets
- Skilled at balancing multiple tasks, following company policies and procedures and confident to staymotivated when challenges arise
- Flexible to embrace change and adapt easily to new ways of working
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
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Retail Deputy Manager employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you inspired or coached team members to achieve sales targets, as this will demonstrate your leadership skills and ability to drive performance.
✨Tip Number 3
Research the latest trends in the travel industry and be ready to discuss them. Showing that you're knowledgeable about current market conditions and customer preferences can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role involves varied shift patterns, sharing experiences where you've successfully managed changing schedules or adapted to new processes will highlight your suitability for the position.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team and achieve sales targets, as these are key aspects of the Retail Deputy Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your values align with TUI's culture of care and inclusivity. Be sure to include specific instances where you've successfully motivated a team or resolved customer issues.
Showcase Your Skills: Highlight skills that are particularly relevant to the job, such as your ability to coach and develop team members, manage multiple tasks, and adapt to changing environments. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll need to lead and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached and developed team members in previous roles.
✨Be Ready to Discuss Sales Targets
Since achieving sales targets is crucial for this role, come prepared with examples of how you've met or exceeded sales goals in the past. Highlight any strategies you used to motivate your team towards achieving these targets.
✨Embrace Flexibility and Adaptability
The job requires a flexible approach to work hours and adapting to new systems. Be ready to discuss how you've successfully managed change in previous positions and how you can bring that adaptability to TUI.
