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- Tasks: Lead and inspire a team to deliver exceptional customer service and sales.
- Company: Join TUI, the best-loved holiday company, dedicated to creating unforgettable experiences.
- Benefits: Enjoy a starting salary of £13.30 per hour, commission, discounts, and health benefits.
- Why this job: Be part of a diverse team that values your input and supports your growth.
- Qualifications: Passion for customer service, strong leadership skills, and ability to adapt to change.
- Other info: Flexible shifts including weekends and bank holidays; commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Liverpool Speke Next Concessionstore, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £13.30 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
- Flexible to embrace change and adapt easily to new ways of working
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
- An organised individual who takes pride in their work and able to communicate effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
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Retail Assistant Manager employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you inspired or coached team members to achieve sales targets or improve customer satisfaction, as this will demonstrate your leadership skills.
✨Tip Number 3
Research the latest trends in the travel industry and be ready to discuss them. Showing that you're knowledgeable about current market conditions and customer preferences can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role involves varied shift patterns, sharing experiences where you've successfully managed changing schedules or adapted to new processes will highlight your suitability for the position.
We think you need these skills to ace Retail Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use keywords from the job description, such as 'lead', 'inspire', and 'develop', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
Showcase Your Skills: In your application, emphasise your ability to balance multiple tasks and adapt to change. Provide examples of how you've handled challenges in a retail environment, demonstrating your problem-solving skills.
Highlight Your Commitment to Diversity: Since TUI values diversity and inclusion, mention any experiences you have that reflect your commitment to these principles. This could include mentoring diverse teams or creating an inclusive work environment.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with TUI's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and developed a team in previous roles. Highlight any experiences where you led by example and inspired others to achieve their goals.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of scenarios where you had to step in to resolve a complaint or improve customer satisfaction, and be ready to share these stories.
✨Familiarise Yourself with TUI's Offerings
Research TUI's products and services thoroughly before the interview. Being knowledgeable about their holidays, cruises, and UK breaks will not only impress your interviewers but also show your genuine interest in the role.