At a Glance
- Tasks: Become a destination expert and create unforgettable holiday experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Other info: Flexible shifts, training on new systems, and a commitment to diversity and inclusion.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: Excellent customer service skills and a passion for achieving goals are essential.
The predicted salary is between 22000 - 30000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Milton Keynes store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £13.09 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Travel Advisor in Milton Keynes employer: TUI Cruises GmbH
TUI Cruises GmbH is an exceptional employer, offering a dynamic apprenticeship in the vibrant city of Bristol that not only equips you with a Level 3 Travel Consultant qualification but also immerses you in the exciting world of travel. With a strong emphasis on employee growth, TUI fosters a supportive work culture where teamwork and customer service excellence are celebrated, ensuring that every apprentice can thrive and create unforgettable holiday experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor in Milton Keynes
✨Tip Number 1
Familiarise yourself with TUI's offerings and the latest travel trends. Being knowledgeable about popular destinations, cruise options, and UK breaks will help you engage customers effectively and demonstrate your passion for travel.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves face-to-face interactions, being able to handle different customer situations with confidence will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully managed change or challenges. This will highlight your ability to thrive in a fast-paced retail environment, which is crucial for this role.
✨Tip Number 4
Emphasise your teamwork skills during any interviews or assessments. TUI values collaboration, so sharing examples of how you've worked well with others to achieve goals can demonstrate that you're a great fit for their culture.
We think you need these skills to ace Retail Travel Advisor in Milton Keynes
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV:Customise your CV to reflect your customer service experience and any sales achievements. Use specific examples that demonstrate your ability to exceed targets and handle challenges.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for travel and customer service. Mention how your skills align with TUI's values and how you can contribute to creating unforgettable holiday experiences.
Prepare for the Online Assessment:Once you submit your application, be ready for the online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values going above and beyond for customers, so be ready to discuss specific situations where you made a positive impact on someone's experience.
✨Demonstrate Adaptability
Since the role involves embracing change and adapting to new ways of working, think of instances where you've successfully navigated challenges or changes in previous jobs. This will show that you're flexible and can thrive in a dynamic environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle customer complaints or unexpected situations, and be ready to explain your thought process and actions clearly.
