At a Glance
- Tasks: Manage passenger personal injury claims and quality complaints from start to finish.
- Company: Join the dynamic legal team at Marella Cruises, part of TUI.
- Benefits: Attractive salary, bonuses, travel perks, and extensive health support.
- Other info: Flexible working environment with opportunities for global collaboration and community involvement.
- Why this job: Make a real impact while protecting customers and the Marella brand.
- Qualifications: Experience in managing personal injury claims and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced Marine Claims Manager to join our Marella Cruises legal team. You'll take ownership of passenger personal injury and quality claims from start to finish, bringing pragmatic legal expertise and commercial focus to protect our customers, colleagues, and the Marella brand. This role can be based from either our Luton or Southampton office, with the successful candidate joining the team in the office once a week.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You’ll manage your own caseload of passenger personal injury claims and quality complaints, coordinating investigations, assessing liability, and progressing matters efficiently through to resolution. Working across passenger and solicitor-led claims, you’ll handle small court claims, arbitration, and county court workstreams including telephone mediations. You’ll support the defence of formal disputes by preparing case documentation, drafting defences and correspondence, and ensuring all procedural steps meet court and tribunal requirements. Acting as the day-to-day point of contact, you’ll liaise with internal teams, ship-based crew, claimant solicitors, and external counsel to gather evidence and keep everyone appropriately informed. Leading settlement discussions within agreed parameters, you’ll negotiate outcomes that protect Marella’s legal and commercial position while identifying opportunities for early resolution. You’ll undertake legal research on relevant issues, maintain accurate case records, and support continuous improvement by flagging recurring themes or process gaps.
ABOUT YOU
You’ll have proven experience managing personal injury claims and disputes from initial notification through to resolution within a regulated environment such as in-house legal, private practice, claims/insurance, or litigation support. Your background includes drafting core claims correspondence and supporting matters through formal routes like small claims, arbitration, or county court processes. You’re skilled at triaging claims, assessing evidence, forming reasoned liability views, and progressing files confidently to conclusion within delegated authority. Strong investigation skills mean you can build chronologies, identify gaps, and gather the right supporting documents and statements from operational teams. You’re a confident communicator who can explain complex issues in plain English, manage expectations, and handle sensitive communications with customers and claimants professionally.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Marine Claims Manager employer: TUI Cruises GmbH
TUI Cruises GmbH is an exceptional employer, offering a dynamic apprenticeship in the vibrant city of Bristol that not only equips you with a Level 3 Travel Consultant qualification but also immerses you in the exciting world of travel. With a strong emphasis on employee growth, TUI fosters a supportive work culture where teamwork and customer service excellence are celebrated, ensuring that every apprentice can thrive and create unforgettable holiday experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Marine Claims Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like TUI Cruises GmbH). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like TUI Cruises GmbH. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Marine Claims Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at TUI Cruises GmbH.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at TUI Cruises GmbH. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at TUI Cruises GmbH to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at TUI Cruises GmbH, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding TUI Cruises GmbH's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
