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- Tasks: Lead airport operations and deliver exceptional customer experiences across multiple locations.
- Company: Join TUI, a leading travel company with a focus on customer satisfaction.
- Benefits: Attractive salary, bonuses, generous travel perks, and extensive health support.
- Why this job: Be the face of TUI, creating memorable travel experiences for customers.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our TUI team as a Customer Experience Regional Airport Team Manager in Manchester, where you'll lead airport operations and deliver exceptional customer experiences. With Manchester as your main base, you'll also manage Leeds Bradford and Humberside airports. In this pivotal role, you'll be the face of TUI, ensuring our customers enjoy seamless journeys while supporting and developing your team to provide outstanding service at every touchpoint.
ABOUT OUR OFFER
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You’ll represent TUI across your assigned UK airports, ensuring seamless customer service delivery and operational excellence for our travellers. Leading a team of up to 30 staff including Team Leaders and Representatives, you’ll coach and develop them to deliver exceptional customer experiences. We’ll rely on you to act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions. Working for the tour operator and alongside the airline, you’ll provide comprehensive customer service regarding our customers’ holidays, ensuring their journey is as smooth as possible. You’ll handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly. Monthly and weekly reporting will be your responsibility, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers. Working collaboratively with TUI stakeholders within the airport and beyond, you’ll influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives.
ABOUT YOU
You have a customer-centric mindset with a passion for service excellence and creating memorable travel experiences. With proven leadership and coaching skills, you’re experienced in managing medium to large teams effectively. You think strategically with the ability to influence service delivery decisions while maintaining commercial awareness. You work effectively under pressure and confidently handle escalated situations. You possess excellent communication skills, both written and verbal, enabling effective stakeholder management. You’re comfortable using digital tools and systems to enhance operational efficiency. You’re flexible to work weekends and bank holidays. You must live within 45 minutes of Manchester Airport, be able to drive, and be able to travel between your assigned bases. Travel will also be required to team meetings.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Customer Experience Airport Team Manager in Manchester employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Airport Team Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at TUI on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Experience Regional Airport Team Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past experiences that showcase your leadership skills and ability to handle complex situations.
✨Tip Number 3
Show your passion for travel and customer service during the interview. Share stories that highlight your commitment to creating memorable experiences for customers, as this aligns perfectly with TUI's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the TUI family.
We think you need these skills to ace Customer Experience Airport Team Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Regional Airport Team Manager role. Highlight your leadership skills and customer service experience, as these are key to what we’re looking for at TUI.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved customer experiences or led successful teams in the past. We love seeing how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for customer service come across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Experience Airport Team Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing staff to deliver exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex customer issues and operational challenges. Think of specific scenarios where you made data-driven decisions during disruptions or resolved escalated situations. Practising these responses will help you feel more confident.
✨Demonstrate Your Customer-Centric Mindset
TUI values a customer-centric approach, so be ready to discuss how you create memorable travel experiences. Share stories that highlight your passion for service excellence and how you've influenced customer service strategies in previous roles.