At a Glance
- Tasks: Lead the design of seamless customer experiences across all channels and touchpoints.
- Company: Join TUI, a leader in travel and customer experience innovation.
- Benefits: Attractive salary, bonus schemes, generous travel perks, and extensive health benefits.
- Other info: Opportunity to lead a dynamic team and influence industry standards.
- Why this job: Shape the future of customer experience for millions and drive impactful service design.
- Qualifications: Experience in service design and a passion for enhancing customer journeys.
The predicted salary is between 60000 - 80000 £ per year.
Join TUI and shape the future of customer experience.
As our Service Design Lead, you'll establish and lead TUI's Service Design practice, driving the development of seamless, end-to-end customer experiences across all channels and touchpoints while transforming how we design and deliver services to millions of customers.
The role will be published until 28th July 2026.
ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health
Service Design Lead in Luton employer: TUI Cruises GmbH
TUI Cruises GmbH is an exceptional employer, offering a dynamic apprenticeship in the vibrant city of Bristol that not only equips you with a Level 3 Travel Consultant qualification but also immerses you in the exciting world of travel. With a strong emphasis on employee growth, TUI fosters a supportive work culture where teamwork and customer service excellence are celebrated, ensuring that every apprentice can thrive and create unforgettable holiday experiences for customers.
