At a Glance
- Tasks: Lead the design of CX reporting frameworks and enhance customer experience through data analysis.
- Company: Join TUI Airline, a leader in travel with a focus on customer satisfaction.
- Benefits: Enjoy attractive pay, travel perks, health support, and flexible working options.
- Other info: Be part of a diverse team committed to sustainability and community initiatives.
- Why this job: Make a real impact on customer experiences while shaping your career in a dynamic environment.
- Qualifications: Experience in CX analytics and reporting frameworks is essential.
The predicted salary is between 50000 - 65000 £ per year.
At TUI Airline, we are looking for a Senior CX Reporting Specialist to lead the design and enhancement of CX data and reporting frameworks at TUI Airline across the flight-only journey and for all flight related questions to deliver automated data-driven analysis to support strategic decisions and improve customer experiences at sale.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You will lead the design and evolution of our airline's Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs. You will build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data. You will drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing manual effort through innovative technology and process solutions. You will integrate multiple data sources for richer, actionable customer insights, combining VoC, satisfaction, operational, and service data to build a comprehensive view of the customer experience. You will deliver in-depth analysis to support the CX monetization roadmap, producing targeted deep-dive reports that identify levers to increase both customer satisfaction and commercial value. You will proactively communicate insights and recommendations across the business, pushing reports and findings to drive awareness, discussion and action among stakeholders.
ABOUT YOU
You have expertise in customer insight, VoC methodologies and CX analytics within complex organizations. You have proven experience developing and managing CX reporting frameworks and dashboards that drive business decisions. You are proficient with data integration, automation and visualization tools to create efficient reporting systems. You can translate complex data into clear, actionable business insights that resonate with diverse stakeholders. You have effective stakeholder management and communication skills to influence decisions across the organization. You bring a proactive, innovative mindset focused on continuous improvement and commercial outcomes balanced with customer-centric thinking.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).
Senior CX Reporting Specialist in Luton employer: TUI Cruises GmbH
At TUI Airline, we pride ourselves on being an exceptional employer, offering a dynamic work environment that champions flexibility and work-life balance. Our commitment to employee growth is evident through access to the TUI Learning Hub, while our generous benefits package, including travel perks and health support, ensures that our team members feel valued and supported. Join us in making a meaningful impact through our community initiatives and global projects, where your contributions will help shape the future of customer experience in the airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CX Reporting Specialist in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TUI Airline on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into TUI's customer experience initiatives. Show us you know your stuff and how you can contribute to enhancing CX reporting frameworks.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've turned complex data into actionable insights. We love candidates who can communicate effectively with diverse stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Senior CX Reporting Specialist in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CX Reporting Specialist role. Highlight your experience with customer insights, VoC methodologies, and any relevant reporting frameworks you've developed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to TUI Airline. Be sure to mention specific examples of your work that demonstrate your expertise in CX analytics.
Showcase Your Data Skills:Since this role involves a lot of data integration and visualisation, make sure to showcase your proficiency with relevant tools. Whether it's dashboards or automation, let us know how you've used technology to enhance reporting systems in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your CX Metrics
Familiarise yourself with key customer experience metrics and reporting frameworks. Be ready to discuss how you’ve used these in past roles to drive business decisions, especially in complex organisations like TUI Airline.
✨Showcase Your Data Skills
Prepare to demonstrate your proficiency with data integration, automation, and visualisation tools. Bring examples of dashboards or reports you've created that effectively communicate insights and support strategic decisions.
✨Understand the Customer Journey
Dive deep into the flight-only journey and think about how different touchpoints impact customer satisfaction. Be prepared to share your thoughts on aligning survey design with business needs to enhance the overall customer experience.
✨Communicate Proactively
Practice articulating your insights clearly and confidently. Think about how you can influence stakeholders with your findings and recommendations, as effective communication is key to driving awareness and action within the organisation.
