Marella Cruises is seeking a Customer Experience & Insights Manager to ensure the voice of the customer informs decisions across the business. You will transform feedback into actionable insights, and collaborate with shoreside teams, onboard colleagues and external partners to drive improvements and guest loyalty.
The role involves analysing satisfaction across the fleet, creating reports and dashboards, and leading end-to-end customer experience projects, with a hybrid work arrangement
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Senior Customer Experience & Insights Leader in Luton employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Travel Advisor in our Dundee store, you'll not only enjoy competitive pay and commission opportunities but also benefit from extensive training and development to help you grow your career. With fantastic holiday perks, a focus on health and wellbeing, and a commitment to diversity, TUI is the perfect place for those looking to make a meaningful impact in the travel industry.
