At a Glance
- Tasks: Lead a new service design practice and shape customer experiences across digital and physical channels.
- Company: Join TUI Cruises GmbH, a leader in the travel industry.
- Benefits: Competitive salary, mentorship opportunities, and a chance to shape customer experiences.
- Other info: Collaborate with diverse teams and enjoy a dynamic work environment.
- Why this job: Transform services for millions and drive customer-centred approaches at an executive level.
- Qualifications: Experience in service design and leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
TUI Cruises GmbH is looking for a Service Design Lead to form and lead a new service design practice, shaping end‑to‑end customer experiences across digital and physical channels. You will recruit and mentor a team, establish methodologies, and partner with senior leaders to transform how services are designed and delivered for millions of customers. You will work cross‑functionally with product, UX research, technology, and business units, driving customer‑centered approaches at the executive level.
Head of Service Design & End-to-End Experience in Luton employer: TUI Cruises GmbH
TUI Cruises GmbH is an exceptional employer, offering a dynamic apprenticeship in the vibrant city of Bristol that not only equips you with a Level 3 Travel Consultant qualification but also immerses you in the exciting world of travel. With a strong emphasis on employee growth, TUI fosters a supportive work culture where teamwork and customer service excellence are celebrated, ensuring that every apprentice can thrive and create unforgettable holiday experiences for customers.
