At a Glance
- Tasks: Drive operational excellence by improving performance and efficiency in airline operations.
- Company: Join TUI, a leading airline committed to innovation and sustainability.
- Benefits: Enjoy competitive pay, travel perks, health support, and flexible working options.
- Other info: Collaborate globally and contribute to meaningful community initiatives.
- Why this job: Make a real impact on airline operations while developing your skills in a dynamic environment.
- Qualifications: Experience in airline operations, strong analytical skills, and familiarity with Lean methodologies.
The predicted salary is between 36000 - 60000 € per year.
As Airline Operations Performance Specialist you will support the delivery of the Operational Excellence programme across TUI Airline, focusing on improving operational performance, resilience, and efficiency. This role drives continuous improvement through data-led insights, post-event reviews, and cross-functional collaboration. You will act as a key enabler of strategic initiatives, embedding Lean principles, digital innovation, and process optimisation into day-to-day operations and transformation projects with a particular focus on improving On-Time Performance (OTP) through root cause analysis, delay code reporting, and targeted interventions. You will also lead and support the delivery of strategic workstreams within the Operational Excellence programme, ensuring measurable impact and benefit realisation.
We are happy to consider this role on a hybrid working model basis, with a minimum of 1 day per week onsite at our Luton office. Applications close 11 January 2026.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- To drive operational performance, you will develop and maintain dashboards with the TOCC Performance & Analysis team to monitor OTP, delay codes, recovery metrics, and trends to provide actionable insights.
- You will execute CI projects using Lean tools across TOCC, Ground Ops, Crewing, and Flight Ops to drive efficiency and eliminate waste.
- Conducting operational debriefs, you will integrate lessons learned into SOPs, training, and resilience planning to enhance future capability and embed operational resilience.
- Map, analyse, and improve key operational processes to reduce inefficiencies and support standardised, scalable ways of working.
- Lead the adoption of predictive analytics to anticipate and mitigate operational and customer disruption and embed data-driven decision making within the TOCC.
- To build operational decision support capability, you will develop tools, frameworks, and analytics that support real-time and strategic decision-making across operational teams, enhancing responsiveness and performance.
- Collaborate with internal stakeholders including TOCC, Engineering, Crewing, and Cabin Crew to ensure alignment and shared ownership of operational excellence initiatives.
- Work with customer experience and insight teams to gather feedback, identify pain points, and translate customer data into actionable operational enhancements.
- To support governance, compliance, and our sustainability goals, you will ensure operational excellence initiatives align with safety and regulatory standards (e.g., EASA, UK CAA) and contribute to audit readiness and sustainability objectives.
ABOUT YOU
- Experience in airline operations and performance management.
- Strong analytical skills and experience with KPI frameworks and Tableau & Microsoft Excel.
- Familiarity with Lean, Six Sigma, or CI methodologies.
- Proven ability to lead cross-functional projects.
- Comfortable with digital tools and automation platforms.
- Effective communicator across all levels.
- Experience in post-event analysis and resilience planning.
- Knowledge of regulatory and safety frameworks (e.g., EASA, UK CAA).
- Experience in training and capability development.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we will guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you have resided in for more than 6 months in the past 5 years (some costs may apply).
Airline Operations Performance Specialist in Luton employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an exceptional employer, offering a dynamic work environment that champions flexibility and work-life balance. Our commitment to employee growth is evident through access to the TUI Learning Hub, enabling you to enhance your skills and advance your career while contributing to meaningful projects that impact operational excellence. With generous travel benefits, extensive health support, and opportunities to engage in local charity initiatives, working at our Luton office not only fosters professional development but also nurtures a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Airline Operations Performance Specialist in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TUI through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into TUI's Operational Excellence programme. Understand their goals around On-Time Performance and think of examples from your experience that align with their focus on efficiency and resilience.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of dashboards or reports you've created that led to actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TUI team.
We think you need these skills to ace Airline Operations Performance Specialist in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Airline Operations Performance Specialist role. Highlight your experience in airline operations, performance management, and any relevant analytical skills. We want to see how your background aligns with our focus on operational excellence!
Showcase Your Skills:Don’t forget to showcase your analytical skills and familiarity with tools like Tableau and Excel. Mention any experience you have with Lean or Six Sigma methodologies, as these are key to driving continuous improvement at TUI.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving operational performance and how you can contribute to our goals. We love seeing candidates who are genuinely excited about the role and our mission.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Numbers
As an Airline Operations Performance Specialist, you'll be dealing with KPIs and performance metrics. Brush up on your analytical skills and be ready to discuss how you've used data to drive improvements in past roles. Familiarity with tools like Tableau and Excel will definitely give you an edge.
✨Lean on Lean Principles
Since this role involves embedding Lean principles, make sure you can talk about your experience with Continuous Improvement methodologies. Prepare examples of how you've applied Lean or Six Sigma techniques to enhance operational efficiency in previous positions.
✨Collaboration is Key
This position requires cross-functional collaboration, so be prepared to share experiences where you've worked with different teams. Highlight your communication skills and how you've successfully aligned various stakeholders towards a common goal in operational excellence.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around post-event analysis and resilience planning. Think of specific situations where you've identified root causes of delays or inefficiencies and how you implemented targeted interventions to improve On-Time Performance.
