Marella Cruises, part of the TUI family, invites a Service Operations Manager to oversee technology operations across onshore and onboard platforms. You will own incident, problem and change management, coordinating delivery teams while communicating with stakeholders to ensure rapid resolution and high service quality.
You will monitor performance against SLAs and KPIs, design service models for new products, and support transition activities.
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Service Operations Manager: Incident & Service Excellence in London employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Travel Advisor in our Dundee store, you'll not only enjoy competitive pay and commission opportunities but also benefit from extensive training and development to help you grow your career. With fantastic holiday perks, a focus on health and wellbeing, and a commitment to diversity, TUI is the perfect place for those looking to make a meaningful impact in the travel industry.
