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- Tasks: Lead airport operations and deliver exceptional customer experiences at TUI.
- Company: Join TUI, a leading travel company with a focus on customer satisfaction.
- Benefits: Attractive salary, bonuses, travel perks, and extensive health support.
- Why this job: Shape memorable travel experiences while developing your leadership skills.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our TUI team as a Customer Experience Regional Airport Team Manager in London Gatwick, where you'll lead airport operations and deliver exceptional customer experiences. In this pivotal role, you'll be the face of TUI, ensuring our customers enjoy seamless journeys while supporting and developing your team to provide outstanding service at every touchpoint. This is a fixed term contract for 12 months.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- You'll represent TUI across your assigned UK airports, ensuring seamless customer service delivery and operational excellence for our travellers.
- Leading a team of up to 30 staff including Team Leaders and Representatives, you'll coach and develop them to deliver exceptional customer experiences.
- We'll rely on you to act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions.
- Working for the tour operator and alongside the airline, you'll provide comprehensive customer service regarding our customers' holidays, ensuring their journey is as smooth as possible.
- You'll handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly.
- Monthly and weekly reporting will be your responsibility, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers.
- Working collaboratively with TUI stakeholders within the airport and beyond, you'll influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives.
- Due to operational requirements, you may be required to take on management of additional airports, providing you with broader exposure and development opportunities across our network.
ABOUT YOU
- You have a customer-centric mindset with a passion for service excellence and creating memorable travel experiences.
- With proven leadership and coaching skills, you're experienced in managing medium to large teams effectively.
- You think strategically with the ability to influence service delivery decisions while maintaining commercial awareness.
- You work effectively under pressure and confidently handle escalated situations.
- You possess excellent communication skills, both written and verbal, enabling effective stakeholder management.
- You're comfortable using digital tools and systems to enhance operational efficiency.
- You're flexible to work weekends and bank holidays.
- You must live within 45 minutes of the Airport and be able to drive. Travel will also be required to team meetings.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Airport Rep Team Manager in London employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Rep Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former TUI employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to get comfortable with your answers and showcase your leadership skills.
✨Tip Number 3
Show off your passion for travel and customer experience during interviews. Share personal stories that highlight your commitment to service excellence and how you've handled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TUI family.
We think you need these skills to ace Airport Rep Team Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Customer Experience Regional Airport Team Manager. Highlight your leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating memorable travel experiences and how your strategic thinking can influence our service delivery. Keep it engaging and personal!
Showcase Your Leadership Skills: We want to see how you’ve successfully managed teams in the past. Share specific examples of how you’ve coached and developed staff, especially in high-pressure situations. This will help us understand your approach to team management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a potential Airport Rep Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing staff to enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've handled customer complaints or operational disruptions, and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about TUI's approach to customer service excellence or how they support team development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.