Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage smooth port operations and logistics for cruise services.
- Company: Join TUI Intercruises, a global leader in cruise handling services.
- Benefits: Competitive salary, free training, wellbeing support, and career growth opportunities.
- Why this job: Be part of an exciting industry and make a real impact on cruise operations.
- Qualifications: Experience in cruise or tour operations and strong communication skills required.
- Other info: Flexible shifts, diverse team environment, and commitment to inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Join our global TUI Intercruises Operations & Delivery Team in Southampton as an Operations and Delivery Agent in Scotland where you will be responsible for delivering smooth Port Operations (Shorex) delivery of port services and all related logistics. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations, and you will also be responsible for bookings and communicating updates to our suppliers, Port Authorities and other stakeholders as required. If you have got the right to work in UK and speak English, keep on reading!
ABOUT OUR OFFER
- Competitive salary.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT YOU
- Ideally have experience in the Cruise Port and/or Tour Operations business.
- Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation.
- Experience and confidence working with diverse teams with a keen drive to deliver excellent results.
- Confident with Microsoft Office programs, in particular Excel.
- Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture.
- Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
- Excellent communication skills, both verbal and written in English is required for this role. Other European languages would be advantageous.
- Flexibility to travel to different UK & Ireland destinations if required.
- A full manual driver’s license is required for this role.
ABOUT THE JOB
- Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests.
- Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities.
- Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers.
- Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes.
- Track and complete the accounting for each tour settlement, guide payments and supplier invoices.
- This position involves days of operation in the port, early starts and demands work during some weekends.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
The closing date for applications is March 20th.
Operations and Delivery Agent in Inverness employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Delivery Agent in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the cruise and tour operations industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver excellent service. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being clear and confident in your communication is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the world of cruise operations.
We think you need these skills to ace Operations and Delivery Agent in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations and Delivery Agent role. Highlight any relevant experience in cruise port operations or logistics, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your flexibility, problem-solving skills, and any experience with diverse teams.
Show Off Your Tech Skills: Since we love tech-savvy folks, make sure to mention your proficiency with Microsoft Office, especially Excel. If you’ve used any other digital tools in your previous roles, give them a shout-out too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be one step closer to joining our amazing team at TUI Intercruises!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Operations
Familiarise yourself with the cruise port operations and logistics. Understand the key responsibilities of the role, such as managing bookings and communicating with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with diverse teams or stakeholders in the past. Be ready to discuss any challenges you faced and how you overcame them, highlighting your verbal and written skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems independently or suggest improvements in your previous roles. This will showcase your agility and ability to adapt to changing priorities, which is essential for the fast-paced environment of cruise operations.
✨Be Ready for Shift Patterns
Understand that this role involves flexible working hours, including weekends. Be prepared to discuss your availability and willingness to work in shifts. Showing that you're adaptable and ready to meet the demands of the job will make a positive impression.