At a Glance
- Tasks: Be the friendly voice of TUI, helping customers with their queries.
- Company: Join TUI, a leader in travel with a focus on customer satisfaction.
- Benefits: Enjoy attractive pay, bonuses, travel perks, and health support.
- Other info: Flexible working, career growth opportunities, and community involvement await you.
- Why this job: Make a real difference by ensuring every customer interaction leaves them smiling.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a friendly, solution-focused Call Centre Agent to join our customer service team in Edinburgh or Southampton. You'll be the voice of TUI, helping our customers with their queries and making sure every interaction leaves them smiling.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- You'll handle inbound calls and respond to customer queries professionally and efficiently, making sure every customer feels heard and valued.
- We need you to provide accurate information on products, services, processes, and policies so our customers always get the right answers.
- You will log all customer interactions accurately in our CRM or call centre system, keeping everything organised and updated.
- Meeting and exceeding KPIs such as call handling time, quality scores, and first-contact resolution will be part of your day-to-day success.
- Following scripts and compliance guidance where required ensures we maintain our high standards across the board.
- Supporting colleagues by sharing knowledge and best practices helps create a collaborative and supportive team environment.
ABOUT YOU
- Clear communication and excellent listening skills.
- Proven experience in a customer service or call centre environment.
- Ability to multitask and stay calm under pressure.
- Excellent problem-solving ability.
- IT literacy and CRM knowledge.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please let us know.
Call Centre Agent in Edinburgh employer: TUI Cruises GmbH
TUI is an exceptional employer, offering a vibrant work culture in Edinburgh or Southampton where employees are valued and supported. With attractive remuneration, generous travel benefits, and a commitment to personal growth through the TUI Learning Hub, team members can thrive both professionally and personally. The company also fosters a sense of community by encouraging involvement in local charity initiatives, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research TUI and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of TUI, it's crucial to sound friendly and professional. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former TUI employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the TUI family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Call Centre Agent in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and solution-focused nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous customer service or call centre experience you have. We’re looking for specific examples that demonstrate your clear communication skills and problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company
Before your interview, take some time to research TUI. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
As a Call Centre Agent, excellent listening skills are crucial. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to understand and engage with customers.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving abilities and how they align with TUI's customer-focused approach.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. This is a common practice for call centre positions. Stay calm, follow the scripts provided, and demonstrate your ability to handle customer queries effectively while maintaining a friendly tone.
