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- Tasks: Manage real-time customer disruptions for TUI UK&I guests across the globe.
- Company: Join TUI, a leading travel company dedicated to creating unforgettable experiences.
- Benefits: Enjoy a structured 12-hour shift pattern with 4 days on, 4 days off for work-life balance.
- Other info: Office visits required twice a month; apply early as roles may close sooner.
- Why this job: Thrilling, fast-paced role where you can make a real impact in crisis management.
- Qualifications: Self-starter with strong communication skills and ability to thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
As a Dynamic Operations Executive, you’ll be on the frontline managing real-time customer disruptions – across the UK and worldwide – for TUI UK&I guests travelling on 3rd party airlines or dynamic bookings. This is a high-pressure, fast-paced role where no two days are the same. You’ll be independently handling incidents and crises while working closely with a small, tight-knit team. It’s intense, challenging, and incredibly rewarding for the right person.
We operate 24/7 with a structured 12-hour shift pattern on a 4 days on, 4 days off rotation – giving you time to recharge while delivering operational excellence. The successful candidate will visit our office Wigmore House in Luton twice a month
This role is being offered on 12 month fixed term contract and the closing date for applications will be Wednesday 30th July. We would encourage you to apply as soon as you can just in case we need to close the role earlier than expected.
ABOUT THE JOB
- Act as the 24/7 point of contact, managing calls and emails from internal teams and external partners.
- Independently monitor live flight alerts and take swift, proactive action to resolve global operational issues across multiple airlines.
- Manage disruptions with urgency and creativity, ensuring effective solutions for guests while balancing complex airline processes and commercial considerations.
- Apply a strong understanding of airline operations, tour operator responsibilities under Package Travel Regulations (PTR), and Civil Aviation Authority (CAA) guidance to make sound operational decisions.
- Ensure bookings are handled correctly and prepare documentation to challenge airline-imposed charges and protect commercial interests.
- Work with TUI Musement teams to arrange accommodation, transfers, and welfare provisions under pressure, ensuring guest welfare and compliance with regulatory obligations.
- Keep detailed, accurate logs of operational disruptions and proactively cascade updates to stakeholders.
- Take the lead on initial responses to incidents, escalating as required while supporting affected guests.
- Navigate EU261 regulations confidently to advise and guide on guest rights during disruption.
- Step confidently into crisis management, handling complex, high-profile scenarios with composure and clarity.
- Build and maintain effective working relationships with partner airlines and ensure SLA compliance.
ABOUT YOU
- A self-starter who thrives under pressure and can independently manage critical, time-sensitive situations.
- Exceptional written and verbal communication skills, essential for a small, hybrid and shift-based team.
- Comfortable using Microsoft Office programmes (e.g. Teams, Outlook, Excel) effectively to manage communications and data.
- Experience with Amadeus, PaxPort, or other GDS systems is highly desirable.
- Able to adapt quickly, prioritise effectively, and stay calm in fast-changing operational environments.
- A proactive, solutions-focused mindset with confidence to escalate critical incidents appropriately.
- A proven ability to multitask, meet tight deadlines, and deliver under pressure.
- Strong customer service skills and an ability to manage difficult conversations with empathy and professionalism.
- Knowledge of overseas operations, retail travel, aviation, cruise or contact centre environments is advantageous
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
#LI-Hybrid #LI-CH1
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Dynamic Operations Executive - Fixed Term employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Operations Executive - Fixed Term
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Dynamic Operations Executive role. Understanding the nuances of managing real-time customer disruptions and airline operations will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day challenges and expectations, which can be invaluable when preparing for interviews or discussions about the position.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples from your past experiences where you've successfully managed crises or high-stress situations. This will highlight your suitability for the fast-paced environment of this role.
✨Tip Number 4
Research TUI's values and commitment to diversity, equity, and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Dynamic Operations Executive - Fixed Term
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Dynamic Operations Executive position. Understand the key responsibilities and required skills, especially the need for strong communication and crisis management abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, crisis management, and any familiarity with airline operations or GDS systems like Amadeus. Use specific examples that demonstrate your ability to thrive under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the travel industry. Mention how your skills align with the requirements, particularly your ability to manage disruptions and communicate effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Crisis Management Skills
Given the high-pressure nature of the role, be prepared to discuss specific examples of how you've successfully managed crises in the past. Highlight your ability to stay calm and make quick decisions under pressure.
✨Demonstrate Communication Proficiency
Exceptional communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to showcase your written communication abilities, especially in a team setting.
✨Familiarise Yourself with Relevant Regulations
Understanding airline operations and regulations like EU261 is vital. Brush up on these topics before the interview so you can confidently discuss how they impact operational decisions and guest rights.
✨Emphasise Your Customer Service Experience
This role involves managing difficult conversations with guests. Prepare to share examples of how you've handled challenging customer interactions with empathy and professionalism, showcasing your strong customer service skills.