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For Companies At a Glance
- Tasks: Manage personal injury and quality claims, ensuring excellent customer service.
- Company: Join TUI, a leading travel company committed to diversity and inclusion.
- Benefits: Enjoy flexible working, attractive pay, bonuses, and generous travel perks.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: Claims handling experience or a recent Law Graduate preferred.
- Other info: Embrace a hybrid work model with opportunities for community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing excellent customer service while handling legal claims? Join our Claims team at TUI where you\’ll manage personal injury and quality claims brought directly by customers, making a real difference to their experience.
Our Head Office is in Luton, but we embrace a flexible hybrid working model, requiring occasional office visits. This role would suit someone with claims handling experience or potentially a recent Law Graduate.
The closing date for applications will be Friday 18th July.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network:We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Handle a personal caseload of public liability injury/illness and quality claims from direct customers, investigating thoroughly and assessing both liability and quantum.
- Conclude claims in accordance with insurer mandates while providing high-quality service to our customers and meeting individual targets for claim settlements.
- Manage ABTA arbitration scheme claims including drafting defenses and negotiating settlements to achieve optimal outcomes.
- Handle Small Claims track proceedings for contractual performance issues, with opportunities to represent the company in Small Claims Court.
- Work closely with key suppliers to ensure straightforward recovery of unavoidable financial outlays.
- Maintain excellent customer engagement throughout the claims process while balancing commercial and customer service priorities.
ABOUT YOU
- Relevant experience in a claims handling environment.
- You \’ll understand how to handle and investigate public liability claims brought by direct customers.
- A hard-working, self-motivated team player, comfortable managing heavy workloads and high-pressure situations.
- You can confidently engage with various stakeholders including customers, insurers, suppliers, lawyers, and the Courts.
- You have excellent telephone manner and understand the importance of customer engagement.
- Knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 is desirable but not essential.
- A Law Degree would be desirable bbut not essential
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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Customer Claims Executive - Direct employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Executive - Direct
✨Tip Number 1
Familiarise yourself with the claims handling process, especially in public liability cases. Understanding the nuances of how claims are investigated and settled will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the claims industry, particularly those who work at TUI or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer interactions under pressure. Highlighting your problem-solving skills and ability to maintain excellent customer service will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest regulations related to public liability claims and the Package Holidays and Linked Travel Arrangements Regulations 2018. Demonstrating your knowledge of these areas can set you apart from other candidates.
We think you need these skills to ace Customer Claims Executive - Direct
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or customer service. Emphasise any specific skills related to public liability claims and your ability to manage a caseload effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Mention any relevant qualifications, such as a Law Degree, and explain how your background makes you a great fit for the role.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, negotiation abilities, and experience with high-pressure situations. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a claims handling role.
How to prepare for a job interview at TUI Cruises GmbH
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in claims handling. Highlight specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your capability and understanding of the role.
✨Understand Customer Engagement
Since this role involves direct customer interaction, be ready to explain how you ensure excellent customer service. Share examples of how you've maintained engagement and resolved issues in past roles.
✨Familiarise Yourself with Relevant Regulations
While knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 is desirable but not essential, having a basic understanding can set you apart. Brush up on these regulations to show your commitment to the industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to negotiate settlements or manage multiple claims simultaneously, and be ready to discuss your approach.
