Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Audit claims for accuracy and provide feedback to improve performance.
- Company: Join TUI UK, a leader in travel and tourism, committed to diversity and inclusion.
- Benefits: Enjoy flexible hybrid working, attractive pay, bonuses, and generous travel perks.
- Why this job: Be part of a dynamic team that values your input and supports your career growth.
- Qualifications: Experience with claims systems and strong analytical skills are essential.
- Other info: Applications close on 12th July 2025; apply early as roles may close sooner.
The predicted salary is between 28800 - 43200 £ per year.
Are you detail-oriented with excellent analytical skills? Join our Customer Claims team at TUI UK as an Audit Administrator, where you\’ll play a crucial role in ensuring accuracy and quality control across our claims handling processes.
We offer a flexible hybrid working model. While scheduled attendance at our Luton office is required, there is the opportunity to work from home part of the week. This approach supports collaboration and team engagement, while also offering flexibility to help maintain a healthy work-life balance.
The closing date for applications will be the 12th July 2025. We would encourage you to apply as soon as you can in case we need to close the role earlier than expected.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Assist in auditing internal claim files against service levels, insurer practices, and internal procedures to ensure accuracy and quality control.
- Provide constructive feedback to team members and management on audit results to improve overall performance.
- Create and manage housekeeping reports to identify data anomalies within the claims system and implement solutions.
- Monitor and develop control processes around the integrity of reserves, payments, and recoveries across system interfaces.
- Identify training needs and trends to recommend to the Audit and Data Integrity Executive.
- Support the department with various administrative tasks and assist management as required.
ABOUT YOU
- Experience with claims systems or file management systems, with the ability to quickly adapt to new systems and procedures.
- Proficient analytical skills with in-depth knowledge of MS Excel and the ability to interpret management information.
- Understanding of personal injury claims handling processes.
- Ability to work calmly in a fast paced environment while maintaining attention to detail.
- Self-motivated with excellent time management skills and the ability to monitor your own performance against targets.
- Excellent interpersonal skills with a positive attitude and commitment to providing exceptional customer service.
#LI-LF1 #LI-HYBRID
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
#J-18808-Ljbffr
Customer Claims Audit Administrator employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Audit Administrator
✨Tip Number 1
Familiarise yourself with the claims handling processes, especially personal injury claims. Understanding the nuances of these processes will not only help you in the role but also impress during any discussions with our team.
✨Tip Number 2
Brush up on your analytical skills, particularly with MS Excel. Being able to demonstrate your proficiency in data analysis and reporting can set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed data integrity or quality control in previous roles. This will highlight your suitability for the auditing aspect of the job.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and discussions.
We think you need these skills to ace Customer Claims Audit Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience with claims systems. Use specific examples that demonstrate your attention to detail and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Audit Administrator position, particularly in auditing and quality control.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed claims or worked with data analysis. Emphasise any experience with MS Excel and your understanding of personal injury claims handling processes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at TUI Cruises GmbH
✨Showcase Your Analytical Skills
As a Customer Claims Audit Administrator, analytical skills are key. Be prepared to discuss specific examples of how you've used these skills in previous roles, particularly in relation to claims systems or file management.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, highlight instances where your attention to detail has positively impacted your work, especially in auditing or quality control processes.
✨Familiarise Yourself with Claims Processes
Understanding personal injury claims handling processes is crucial. Brush up on relevant terminology and procedures so you can confidently discuss them during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you've had to manage your time effectively or resolve issues under pressure, and be ready to share those experiences.
