At a Glance
- Tasks: Help customers plan their dream ski holidays with expert advice and support.
- Company: Join a passionate team at Crystal Ski Holidays, where mountains are our lifestyle.
- Benefits: Enjoy fantastic holiday perks, health support, and discounts on travel and retail.
- Other info: Flexible shifts, community involvement, and opportunities for career growth.
- Why this job: Combine your love for skiing with customer service in a fun, dynamic environment.
- Qualifications: Keen interest in skiing or snowboarding and excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
For us, the mountain isn’t just a place – it’s a way of life.We live and breathe the snow, the mountains are in our DNA – and we know they’re in yours too.
At Crystal Ski Holidays, our team shares the same passion as our customers – a love for skiing, snowboarding, and everything that comes with it. We’re not just travel experts, we’re mountain people – enthusiastic, approachable and knowledgeable.
As aCustomer Service Advisor, you’ll be right at the heart of that mission. You\'ll combine your love of the mountains with customer care, offering support, guidance, and genuine insight to help customers before, during, and after their holiday. Whether they’re first-timers or seasoned enthusiasts, you’ll help them make the most of their mountain experience.
This role will be based at the Manchester Chill Factore; however, you’ll also act as overflow champion to our Customer Service Centre. Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team.
ABOUT OUR OFFER
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Community day – time to spend working at a local charity or community
- Pension scheme andlife assurance
ABOUT THE JOB
- Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
- You’ll ensure all forms of contact – such as face2face, phone, email, chat and social are handled quickly with a friendly ‘can-do’ attitude whilst exceeding performance targets
- You’ll work closely with teams from across the business as the ‘voice’ of our customers, and actively suggest recommendations for change
- You’ll ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
- If things don’t go to plan, you’ll be confident to discuss, investigate and resolve any question or complaint
- You’ll enjoy change and challenges; taking on tasks to help out where needed
ABOUT YOU
- Have a keen interest in skiing or snowboarding with expert knowledge to share with customers
- Passionate about delivering excellent service and achieving results.
- A great listener, highly effective communicator, and able to build rapport quickly.
- Enthusiastic about learning new skills and working in tourism.
- Quick-thinking, confident in handling difficult situations, and proactive in problem-solving.
- Comfortable managing multiple contacts and administrative tasks while following procedures.
- Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Customer Advisor, Crystal Hub in Stretford employer: TUI Cruises GmbH
At Crystal Ski Holidays, we are not just about travel; we are a community of mountain enthusiasts who share a passion for skiing and snowboarding. Working as a Customer Advisor at our Manchester Chill Factore location means joining a vibrant team that values your love for the mountains while offering fantastic benefits, including holiday discounts, health and wellbeing support, and opportunities for career growth. Our inclusive work culture encourages personal development and allows you to make a meaningful impact on our customers' experiences, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor, Crystal Hub in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TUI Cruises GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TUI Cruises GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor, Crystal Hub in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TUI Cruises GmbH:Your cover letter is your chance to shine! Tell us why you want to work at TUI Cruises GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TUI Cruises GmbH!
How to prepare for a job interview at TUI Cruises GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
