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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Be a part of a dynamic team that values diversity and personal growth.
- Qualifications: Passion for customer service and strong leadership skills required.
- Other info: Flexible shifts and excellent career progression opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Here at TUI, you will find we are an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Chippenham store, you will lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you will enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- Starting salary of £15.34 per hour
- Commission and discretionary bonus schemes for exceeding targets
- Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Health and Wellbeing benefits across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Develop your team to be proactive and investigate and resolve every question or complaint
- Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty
- Work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
- Drive your team to exceed company sales and service goals
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in line with shop opening and closing times
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Manager in Chippenham employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Chippenham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your leadership style aligns with their inclusive approach and commitment to exceptional customer service.
✨Tip Number 2
Practice your storytelling skills! Prepare examples of how you've led teams to smash targets or turned customer feedback into actionable improvements. Real-life stories resonate well and showcase your experience effectively.
✨Tip Number 3
Be ready to discuss adaptability! TUI values flexibility, so think of times when you've embraced change in a fast-paced environment. Highlighting your ability to pivot will show you're the right fit for their dynamic retail setting.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by inquiring about team dynamics, training opportunities, and how TUI supports career progression. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm.
We think you need these skills to ace Retail Manager in Chippenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and leadership shine through. We want to see how you can inspire and motivate a team to deliver exceptional results, just like we do at TUI.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Retail Manager role. Highlight your ability to handle multiple tasks and adapt to change, as these are key in our fast-paced environment.
Use Real Examples: Don’t just tell us about your skills; show us! Use real-life examples from your past experiences to demonstrate how you've successfully led a team or improved customer satisfaction. This will help us see how you fit into our culture of care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated a team or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
TUI prides itself on exceptional customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions led to improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in the role and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
