At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, a diverse and inclusive company dedicated to exceptional customer service.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Other info: Flexible shifts with opportunities for career progression and personal development.
- Why this job: Be a part of a fun, dynamic team that values your growth and creativity.
- Qualifications: Passion for customer service and proven leadership skills in a fast-paced environment.
The predicted salary is between 30000 - 40000 € per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership.
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in‑line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note, if you’ve been interviewed for this role within the last 6 months, we’re unable to consider a further application at this time.
Retail Manager in Cheltenham employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Manager in our Cheltenham store, you will not only lead a passionate team but also benefit from competitive pay, generous holiday perks, and a strong commitment to your professional development. With a focus on employee wellbeing and a vibrant work environment, TUI is dedicated to creating unforgettable experiences for both customers and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research TUI's values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Retail Manager role. Highlight your leadership skills and customer service experience, and don’t forget to sprinkle in some fun personality!
✨Tip Number 3
Network like a pro! Connect with current or former TUI employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and really interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and leadership shine through in your application. We want to see how you embody the values of TUI and how you can inspire your team to deliver unforgettable holiday experiences.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Retail Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for TUI. Share specific examples of how you've led teams, smashed targets, and delivered exceptional customer service. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to inspire others and drive sales results.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or feedback. Think of specific instances where you've turned a negative experience into a positive one. This will demonstrate your commitment to exceptional customer service, which is at the heart of TUI's business.
✨Embrace Flexibility and Adaptability
TUI values adaptability, so be ready to discuss how you've managed change in previous roles. Share examples of how you've thrived in fast-paced environments and how you can handle varied shift patterns while maintaining high performance.
