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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure passenger safety on flights.
- Company: Join TUI, a leading travel company with a focus on diversity and inclusion.
- Benefits: Enjoy fantastic holiday perks, health support, free training, and a pension scheme.
- Why this job: Experience the thrill of travel while making customers happy every day.
- Qualifications: Must be 18+, fluent in English, and able to meet physical requirements.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Are you ready to take your career to new heights? At TUI, weâre looking for positive and dedicated colleagues to join our team as Cabin Crew. If you have a passion for travel, enjoy delivering great customer service, and a commitment to safety, we want to hear from you!
ABOUT OUR OFFER
- Fantastic holiday benefits including discounts, special offers and life assurance
- Health and Wellbeing support in five key areas â Financial, Health, Social, Community and Career
- Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
- Complimentary uniform and work-related airport parking
- Excellent rates with foreign exchange
- Pension scheme
ABOUT THE JOB
As a Cabin Crew member, youâll deliver exceptional customer service with a âsales through serviceâ mind-set. Customer satisfaction is at the heart of everything you do. Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. Youâll always be looking for opportunities to grow and develop. A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues. Committed and passionate, youâll enjoy working as a team to deliver results. Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.
ABOUT YOU
- Passionate about delivering exceptional customer service and going the extra mile.
- Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently.
- Skilled at handling multiple priorities, solving problems, and staying composed even under pressure.
- A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues.
- Flexible and positive mindset, ready for a role where no two days are the same.
ABOUT OUR REQUIREMENTS
- Youâre 18 years of age on the first day of your new entrant course
- Youâre able to reach a height of 6ft.2â or 1.89 m, bare feet flat on the floor
- Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
- Youâre able to swim at least 25 meters
- Youâre willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
- You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
- Able to work shifts across a 24/4 flight programme and be able to report in uniform at Base in 90 minutes.
- Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel.
- Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.
Please note that this role may close quickly if our requirements are met, so we encourage you to apply as soon as possible. From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Cabin Crew Cardiff employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Cabin Crew Cardiff
â¨Tip Number 1
Get to know the company! Research TUI and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
â¨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or provide exceptional service. Role-playing with a friend can help you feel more confident when it counts.
â¨Tip Number 3
Network like a pro! Connect with current or former TUI employees on LinkedIn. They can give you insider tips and maybe even refer you, which can really boost your chances of landing that cabin crew role.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, youâll be able to keep track of your application status easily. Donât miss out on this opportunity!
We think you need these skills to ace Cabin Crew Cardiff
Some tips for your application đŤĄ
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any experiences that highlight your enthusiasm for exploring new places and cultures. We want to see that youâre not just looking for a job, but a chance to be part of something exciting.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your application. Use specific examples where you went the extra mile to make someoneâs day better. At StudySmarter, we value those who can create happy moments for customers, so show us how you can do that!
Be Clear and Concise: Keep your application clear and to the point. Avoid fluff and focus on what makes you a great fit for the Cabin Crew role. We appreciate straightforward communication, so make it easy for us to see why youâd be an awesome addition to our team.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way to ensure your application gets to us directly. Plus, youâll find all the info you need about the role and our company culture there. We canât wait to hear from you!
How to prepare for a job interview at TUI Cruises GmbH
â¨Know Your Stuff
Before the interview, make sure you understand TUI's values and what it means to be part of their Cabin Crew. Familiarise yourself with their customer service approach and safety protocols. This will show your genuine interest in the role and help you answer questions more confidently.
â¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Think about situations where you handled difficult scenarios or provided exceptional service. This will demonstrate your passion for delivering great customer experiences, which is key for this role.
â¨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to situations like dealing with an upset passenger or managing multiple tasks at once. This will help you showcase your problem-solving skills and ability to stay composed under pressure.
â¨Dress the Part
Since you'll be representing TUI as Cabin Crew, it's important to dress professionally for your interview. A smart appearance reflects your understanding of the role and shows that you take the opportunity seriously. Plus, it sets a positive tone right from the start!