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For Companies At a Glance
- Tasks: Provide top-notch customer service via calls, emails, and web chats.
- Company: Join TUI's Intercruises team, a leader in the cruise industry.
- Benefits: Enjoy flexible working, travel perks, health support, and a bonus scheme.
- Why this job: Be part of a diverse team, enhance your skills, and make a real impact.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
- Other info: We celebrate diversity and support candidates with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Join TUI within our specialist brand Intercruises as a Call Centre Agent based in Southampton or Edinburgh, UK. This role sits within the Cruise Connect team where you will provide quality service to UK customers and international cruise liner clients across various communication channels. The successful candidate will be extremely accurate, have a keen eye for detail, and good command of Microsoft Office (Excel, Outlook and Word).
ABOUT OUR OFFER
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Receive inbound calls, emails and Webchats from guests and provide a seamless customer experience.
- Respond to all queries e.g. location of pickups, prices, times and amendments.
- Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds.
- Assist with monitoring the general domestic coaching inbox and any other specific mailbox (categorising, replying to enquiries and printing).
- Reconciliation of payments taken online or from regional offices and forwarding a daily report to a centralised accounts team.
- Assistance with daily administration such as printing and mailing.
- Assisting operations staff with calling guests as required and any other requirements as they arise.
ABOUT YOU
- Previous experience working in a customer service/reservations environment would be desirable.
- Confident communications and organizational skills are essential.
- Guest focused with a drive to deliver excellent customer service to our guests and clients.
- Previous administration or finance admin experience would be an advantage but not essential.
- Willingness to learn and work both independently and as part of a global team.
- Excellent level of English, both written and verbal.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Call Center Agent employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent
✨Tip Number 1
Familiarise yourself with the cruise industry and TUI's offerings. Understanding the products and services will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling various customer interactions, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel and Outlook. Brush up on your skills by creating mock spreadsheets or managing emails to show your proficiency in these tools during the interview process.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. This will highlight your problem-solving abilities and commitment to providing excellent service.
We think you need these skills to ace Call Center Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or reservations. Emphasise your communication skills and any previous roles that required attention to detail, as these are crucial for the Call Center Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide a seamless experience. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, particularly Excel, Outlook, and Word, make sure to mention your experience with these tools. Provide examples of how you've used them in previous jobs to enhance your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at TUI Cruises GmbH
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience in customer service or reservations. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your tasks, especially when dealing with data or customer queries.
✨Familiarise Yourself with Microsoft Office
Brush up on your skills in Excel, Outlook, and Word before the interview. You may be asked about your proficiency with these tools, so consider preparing examples of how you've used them in past roles.
✨Prepare for Common Interview Questions
Think about potential questions related to teamwork, communication, and problem-solving. Practising your responses can help you feel more confident and articulate during the interview.