At a Glance
- Tasks: Provide top-notch customer service via calls, emails, and web chats.
- Company: Join TUI's Intercruises team, a leader in the cruise industry.
- Benefits: Enjoy flexible working, travel perks, health support, and a bonus scheme.
- Other info: We celebrate diversity and support candidates with disabilities.
- Why this job: Be part of a diverse team, enhance your skills, and make a real impact.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join TUI within our specialist brand Intercruises as a Call Centre Agent based in Southampton or Edinburgh, UK. This role sits within the Cruise Connect team where you will provide quality service to UK customers and international cruise liner clients across various communication channels. The successful candidate will be extremely accurate, have a keen eye for detail, and good command of Microsoft Office (Excel, Outlook and Word).
ABOUT OUR OFFER
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Receive inbound calls, emails and Webchats from guests and provide a seamless customer experience.
- Respond to all queries e.g. location of pickups, prices, times and amendments.
- Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds.
- Assist with monitoring the general domestic coaching inbox and any other specific mailbox (categorising, replying to enquiries and printing).
- Reconciliation of payments taken online or from regional offices and forwarding a daily report to a centralised accounts team.
- Assistance with daily administration such as printing and mailing.
- Assisting operations staff with calling guests as required and any other requirements as they arise.
ABOUT YOU
- Previous experience working in a customer service/reservations environment would be desirable.
- Confident communications and organizational skills are essential.
- Guest focused with a drive to deliver excellent customer service to our guests and clients.
- Previous administration or finance admin experience would be an advantage but not essential.
- Willingness to learn and work both independently and as part of a global team.
- Excellent level of English, both written and verbal.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Call Center Agent employer: TUI Cruises GmbH
TUI, through its specialist brand Intercruises, offers an exceptional working environment for Call Centre Agents in Southampton or Edinburgh, where employees enjoy attractive remuneration, flexible working arrangements, and generous travel benefits. With a strong focus on personal growth through the TUI Learning Hub and opportunities to engage in community initiatives, TUI fosters a culture of inclusivity and collaboration, making it a rewarding place for those seeking meaningful employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TUI Cruises GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TUI Cruises GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TUI Cruises GmbH:Your cover letter is your chance to shine! Tell us why you want to work at TUI Cruises GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TUI Cruises GmbH!
How to prepare for a job interview at TUI Cruises GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
