At a Glance
- Tasks: Be the friendly face at Bristol Airport, helping customers navigate their travel experience.
- Company: Join TUI, a leading travel company that values diversity and inclusion.
- Benefits: Enjoy fantastic holiday perks, health support, and a competitive salary.
- Other info: Part-time role with opportunities for growth and development until 31st December.
- Why this job: Make a real difference in people's travel journeys while working in a dynamic environment.
- Qualifications: Customer-focused, calm under pressure, and able to work flexible shifts.
The predicted salary is between 26125 - 26125 £ per year.
Join the TUI Customer Experience Airport Representative Team at Bristol Airport and be the welcoming face our customers rely on during their travel. Whether dealing with disruptions or navigating complex travel protocols, you’ll work closely with our internal teams to ensure a smooth experience for all our customers. As the first point of contact for customers, you’ll resolve issues on the day of travel, following our customer policies.
You’ll work shifts, including weekends, nights, and bank holidays, supporting the Customer Operations Team and upholding the TUI brand. Shifts can be up to 12 hours and vary with the flight schedule. You may assist at nearby airports or support customers in other business areas. This role is a part-time, fixed term role until 31st December with a start date as soon as possible.
Salary: £26,125 Per annum (Full Time)
Benefits:
- Fantastic holiday benefits, including discounts and special offers.
- Health and wellbeing support in financial, health, social, community, and career areas.
- Discretionary bonus scheme.
- Excellent foreign exchange rates.
- Pension scheme and life assurance.
About the Job:
Working on a shift basis, responsible for supporting our customers face to face at UK airports with any on the day disruption which may include but isn’t limited to, queue management, frequently changing travel protocols, entry requirements, flight delays, irregular & standard disruption, events, issues, incidents, and crisis situations.
Deliver exceptional face‑to‑face support to customers at our airports, including in times of operational disruption. Quickly assess and address individual customer needs with tailored solutions. Escalate to the Customer Experience Airport Management team for support where required to offer a solution to the customer in all areas of the airport including land side and airside. Work closely with internal teams to ensure a smooth and seamless customer journey – helping to ensure we are offering solutions which are balanced with both the customer and business in mind. Maintain accurate logs of daily events impacting customers. Completing handovers and participating in shift briefings.
About You:
- Able to work days, nights, weekends, bank holidays, and shifts lasting up to 12 hours.
- Customer‑focused with a passion for travel and excellent service.
- Calm under pressure, able to handle difficult conversations, and thrive in high‑pressure environments by making informed decisions quickly.
- Strong written communication skills and attention to detail.
- Effective collaborator with the ability to work independently and elevate issues appropriately.
- Confident with technology and using systems to support development and customer service.
- Fluent in English, both spoken and written.
- Able to obtain a full and valid Airside ID, requiring a UK Disclosure Barring Service check. This requires you to provide 5 years of employment and education references.
- Must be 18 years of age before the start date.
- Able to travel to and from the airport on a 24‑hour basis.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Airport Representative - Bristol employer: TUI Cruises GmbH
TUI is an exceptional employer, offering a dynamic work environment at Bristol Airport where you can make a real difference in customers' travel experiences. With fantastic holiday benefits, health and wellbeing support, and opportunities for personal growth, TUI fosters a culture of inclusivity and teamwork, ensuring that every employee feels valued and empowered. Join us to be part of a passionate team dedicated to delivering outstanding service in the exciting world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Representative - Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TUI Cruises GmbH and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TUI Cruises GmbH and let us see your personality shine through!
We think you need these skills to ace Airport Representative - Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TUI Cruises GmbH.
Get Familiar with Our Brand:Before applying, take some time to learn about TUI Cruises GmbH and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TUI Cruises GmbH
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TUI Cruises GmbH.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TUI Cruises GmbH will surely appreciate.
