At a Glance
- Tasks: Lead ground operations at Birmingham Airport, ensuring smooth and efficient service delivery.
- Company: Join TUI Group, the world's leading integrated tourism business.
- Benefits: Enjoy attractive pay, travel perks, health support, and career development opportunities.
- Other info: Engage in community initiatives and global projects while building your network.
- Why this job: Be a key player in enhancing customer experience and operational excellence.
- Qualifications: Experience in airport operations and team management in fast-paced environments.
The predicted salary is between 29700 - 36300 £ per year.
TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving performance, efficiency and innovation across all aspects of Ground Operations.
The Ground Operations Duty Manager will be integral in the delivery of the TUI operation during their shift. They will seek to mitigate and minimise disruption to our customers and crew by proactively managing our operation and third party suppliers ensuring razor sharp focus on the TUI product across the airport environment. Our duty management team will lead our station co-ordinator teams and resource to ensure operational excellence is delivered. The Duty Manager will be pivotal in opening up communication channels between TUI operations and the local station as well as providing direct oversight of our handling partners. In this role, you will be based onsite at Birmingham Airport and will report to the Airport Operations Base Manager. Applications close 1 September 2026.
ABOUT OUR OFFER
- Attractive remuneration, generous travel benefits, extensive health & wellbeing support, and more.
- Access the TUI Learning Hub to level-up and reach your ambitions.
- We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Be responsible for the operational delivery of all aspects of the TUI operation on site both front and back of house in accordance with agreed KPIs and SLAs.
- Provide operational management support for the TUI operation at our key base/s including management of any self handling products.
- Be the most senior person for TUI Airways on airport and provide representation as required.
- Initiate, co-ordinate and deliver operational oversight and recovery strategies in times of disruption.
- Manage and co-ordinate a team of Station Operations Coordinators (SOCs) on shift to provide online support for the TUI operation.
- Manage a team of SOCs from a people, performance and development perspective.
- Be the main conduit and coordinator of information to/from the station to the TUI Airways Operations Control Centre (TOCC).
- Manage ground handlers and service partners in the live operation if required.
- Provide operational oversight and support in our contracted suppliers operations control centres to ensure high performance, effective planning and command & control activities.
- Manage operational mitigation measures locally to stabilise the TUI operation.
- Build effective and productive relationships with supplier and third party duty management teams to leverage benefit and value for the TUI operation.
- Provide support to other airports and areas of the operation as required.
- Responsible for deploying and delivering products, efficiencies and initiatives as requested by the Base Management team.
- Co-ordinate and provide effective shift reporting and identify and communicate any operational efficiency or improvement areas.
- Initiate and manage the first level TUI Emergency Response and crisis plan.
- Responsible for the consistent and on time delivery of all aspects of the TUI operation whilst on shift, including communication with all parties involved with the aim of ensuring the departure time of the aircraft.
- Coordination, support and monitoring of the Self-Handling activities for TUI flights (where applicable).
- Representing TUI at the airport during your shift.
- Oversight of communication between operating crew and ground handlers, ensuring correct loading and fuelling and maintaining safety and security standards.
- Operating various airline and computer systems.
- Reporting problems to all departments involved.
ABOUT YOU
- Significant experience in an operational airport, airline or ground handling environment.
- Proven experience in leading, motivating and managing teams in a fast-paced environment.
- Evidence you are able to think operationally on the job and implement recovery plans.
- Ability to co-ordinate a multi supplier and agency approach.
- Proven prioritisation ability and evidence of working in a fast paced high pressure environment.
- A logical thinker with the ability to generate ideas and alternatives and have confidence and to follow through.
Ground Operations Duty Manager in Birmingham employer: TUI Cruises GmbH
TUI Cruises GmbH is an exceptional employer, offering a dynamic apprenticeship in the vibrant city of Bristol that not only equips you with a Level 3 Travel Consultant qualification but also immerses you in the exciting world of travel. With a strong emphasis on employee growth, TUI fosters a supportive work culture where teamwork and customer service excellence are celebrated, ensuring that every apprentice can thrive and create unforgettable holiday experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Operations Duty Manager in Birmingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like TUI Cruises GmbH.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by TUI Cruises GmbH. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Ground Operations Duty Manager in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at TUI Cruises GmbH, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at TUI Cruises GmbH and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into TUI Cruises GmbH. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at TUI Cruises GmbH.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to TUI Cruises GmbH.
