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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Be a part of a dynamic team that values diversity and personal growth.
- Qualifications: Passion for customer service and proven leadership skills required.
- Other info: Flexible shifts and excellent career progression opportunities await you.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Birkenhead store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £15.34 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOB- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership.
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Manager in Birkenhead employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Birkenhead
✨Tip Number 1
Get to know the company culture before your interview. Check out TUI's social media and website to see how they engage with customers and their team. This will help you tailor your answers and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your pitch! Be ready to share your experiences in leading teams and delivering exceptional customer service. Use specific examples that highlight your ability to motivate others and smash targets, just like TUI expects from their Retail Managers.
✨Tip Number 3
Don’t forget to ask questions during your interview. Show your enthusiasm for the role by asking about team dynamics, how they handle customer feedback, and what success looks like in the first few months. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from TUI, making your job search smoother and more efficient.
We think you need these skills to ace Retail Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you embody the values of TUI and how you can inspire others to do the same!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Retail Manager role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams, exceeded targets, and delivered exceptional customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead a team. Prepare examples of how you've successfully motivated and developed your team in the past. Think about specific situations where you turned challenges into opportunities for growth.
✨Emphasise Customer-Centricity
TUI prides itself on exceptional customer service. Be ready to discuss how you've put customers at the heart of your previous roles. Share stories that highlight your ability to resolve complaints and enhance customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Practice responses to potential situations you might face as a Retail Manager, such as handling a difficult customer or managing a busy shift.