At a Glance
- Tasks: Lead a dynamic team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, a leading holiday company that values inclusivity and care.
- Benefits: Starting salary of £32,500 plus commission, discounts, and health benefits.
- Other info: Embrace diversity and enjoy excellent career progression opportunities.
- Why this job: Make a real impact in the travel industry while developing your leadership skills.
- Qualifications: Passion for customer service and experience in leading teams in fast-paced environments.
The predicted salary is between 32500 - 32500 € per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Banbury store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays and evenings.
About our Offer- TUI offers much more than just a starting salary of £32,500
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
- Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in‑line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.
Senior Retail Manager in Banbury employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Senior Retail Manager in our Banbury store, you will not only lead a passionate team but also enjoy a wealth of benefits including competitive salary, commission schemes, and exceptional holiday perks. With a strong focus on employee development and well-being, TUI offers a dynamic work environment where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding careers in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Manager in Banbury
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your leadership style aligns with their inclusive approach and customer-first mentality.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, share specific examples of how you've led teams to smash targets or turned around challenging situations. This will help you stand out as a confident and capable candidate.
✨Tip Number 3
Be ready to discuss your adaptability! TUI is all about embracing change, so come prepared with examples of how you've successfully navigated shifts in your work environment or tackled unexpected challenges.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics, growth opportunities, and how TUI supports its employees. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Senior Retail Manager in Banbury
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for customer service and leading teams in your application. We want to see how you embody our values and inspire others, so share specific examples of how you've done this in the past!
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that align with the Senior Retail Manager role. Use keywords from the job description to show us you’re the perfect fit for our team.
Be Authentic:Let your personality shine through in your written application. We love candidates who are confident and fun, so don’t be afraid to show us who you are and why you’d be a great addition to our TUI family!
Apply Through Our Website:Remember to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Senior Retail Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated your team, resolved conflicts, or driven sales. Be ready to discuss how you can apply these skills at TUI.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you've had to handle complaints or adapt to changes quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Adaptability
TUI values flexibility and adaptability, especially with varied shift patterns. Be prepared to discuss how you've successfully managed multiple tasks in fast-paced environments and how you embrace change. Highlight your ability to stay calm under pressure and your strategies for maintaining high performance.
