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- Tasks: Be the friendly face for customers at Bristol and Cardiff Airports, resolving travel issues.
- Company: Join TUI, a leading travel company focused on customer experience.
- Benefits: Enjoy a competitive salary, holiday perks, health support, and a pension scheme.
- Other info: Flexible shifts with opportunities to work at various airports.
- Why this job: Make a real difference in travellers' journeys while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26125 - 26125 £ per year.
Join the TUI Customer Experience Airport Representative Team at Bristol and Cardiff Airports and be the welcoming face our customers rely on during their travel. Whether dealing with disruptions or navigating complex travel protocols, you’ll work closely with our internal teams to ensure a smooth experience for all our customers.
As the first point of contact for customers, you’ll resolve issues on the day of travel, following our customer policies. You’ll work shifts, including weekends, nights, and bank holidays, supporting the Customer Operations Team and upholding the TUI brand. Shifts can be up to 12 hours and vary with the flight schedule. You may assist at nearby airports or support customers in other business areas. Your main base will be Bristol Airport, with the expectation to also cover Cardiff Airport when the operation requires. This role is a 12-month fixed term role with a start date as soon as possible.
Salary: £26,125 Per annum (Full Time)
- Fantastic holiday benefits, including discounts and special offers.
- Health and wellbeing support in financial, health, social, community, and career areas.
- Discretionary bonus scheme.
- Excellent foreign exchange rates.
- Pension scheme and life assurance.
About the Job: Working on a shift basis, responsible for supporting our customers face to face at UK airports with any on the day disruption which may include but isn’t limited to, queue management, frequently changing travel protocols, entry requirements, flight delays, irregular.
Airport Representative - Bristol/Cardiff employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Representative - Bristol/Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former TUI employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that being the first point of contact means you need to shine under pressure!
✨Tip Number 3
Show your passion for travel and customer service during your interview. Share personal experiences that highlight your ability to handle disruptions and keep customers happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Airport Representative - Bristol/Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled tricky situations and made customers feel valued, especially in fast-paced environments like airports.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Airport Representative role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Airport Representative. Familiarise yourself with TUI's customer policies and think about how you would handle common scenarios like flight delays or disruptions. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your People Skills
As the first point of contact for customers, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent customer service. This will help demonstrate your interpersonal skills and your commitment to creating a positive experience for travellers.
✨Be Ready for Shift Work Questions
Since this role involves working shifts, including weekends and bank holidays, be prepared to discuss your availability and flexibility. Highlight any previous experience you have with shift work and how you manage your time effectively. This will reassure the interviewer that you're adaptable and can handle the demands of the job.
✨Research TUI and Its Values
Take some time to learn about TUI as a company, its values, and its commitment to customer experience. Being able to articulate why you want to work for TUI and how you align with their mission will set you apart from other candidates. It shows genuine interest and enthusiasm for the role.