At a Glance
- Tasks: Be the friendly face for customers at Birmingham Airport, resolving travel issues and ensuring smooth experiences.
- Company: Join TUI, a leading travel company known for its customer-centric approach.
- Benefits: Enjoy a competitive salary, fantastic holiday perks, health support, and a pension scheme.
- Other info: Fixed term role until October 2026 with opportunities for growth and development.
- Why this job: Make a real difference in travellers' journeys while gaining valuable experience in the travel industry.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26125 - 26125 € per year.
Join the TUI Customer Experience Airport Representative Team at Birmingham Airport and be the welcoming face our customers rely on during their travel. Whether dealing with disruptions or navigating complex travel protocols, you’ll work closely with our internal teams to ensure a smooth experience for all our customers.
As the first point of contact for customers, you’ll resolve issues on the day of travel, following our customer policies. You’ll work shifts, including weekends, nights, and bank holidays, supporting the Customer Operations Team and upholding the TUI brand. Shifts can be up to 12 hours and vary with the flight schedule. You may assist at nearby airports or support customers in other business areas. This role is fixed term until the 31st October 2026.
About the job:
- Working on a shift basis, responsible for supporting our customers face to face at UK airports with any on the day disruption which may include but isn’t limited to, queue management, frequently changing travel protocols, entry requirements, flight delays, irregular.
Salary: £26,125 per annum (Full Time)
Fantastic holiday benefits, including discounts and special offers.
Health and wellbeing support in financial, health, social, community, and career areas.
Discretionary bonus scheme.
Excellent foreign exchange rates.
Pension scheme and life assurance.
Airport Representative employer: TUI Cruises GmbH
TUI is an exceptional employer, offering a dynamic work environment at Birmingham Airport where you can make a real difference in customers' travel experiences. With a strong focus on employee wellbeing, TUI provides fantastic benefits including generous holiday discounts, health support, and opportunities for career growth, all while being part of a supportive team that values your contributions. Join us to be part of a company that prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Representative
✨Tip Number 1
Network like a pro! Reach out to current or former TUI employees on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We want to show how we can handle disruptions with a smile!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Airport Representative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and travel. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application specifically for the Airport Representative role. Highlight any relevant experience you have in customer service or dealing with travel disruptions. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to understanding your experience and qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Airport Representative entails. Familiarise yourself with TUI's customer policies and the common challenges faced at airports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for customers, your ability to communicate effectively is crucial. Prepare examples of how you've successfully resolved issues or helped customers in the past. Highlight your patience and empathy, as these traits are essential for handling disruptions and ensuring a smooth experience.
✨Be Ready for Shift Work Questions
Since this role involves working shifts, including weekends and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the flight schedule. It’s also a good idea to mention any previous experience with shift work, as it demonstrates your readiness for the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how TUI supports its employees during busy periods. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
