At a Glance
- Tasks: Lead airport operations and deliver exceptional customer experiences at TUI.
- Company: Join TUI, a leading travel company with a focus on customer satisfaction.
- Benefits: Attractive salary, bonuses, generous travel perks, and health support.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Shape memorable travel experiences while developing your leadership skills.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Join our TUI team as a Customer Experience Regional Airport Team Manager in London Gatwick, where you'll lead airport operations and deliver exceptional customer experiences. In this pivotal role, you'll be the face of TUI, ensuring our customers enjoy seamless journeys while supporting and developing your team to provide outstanding service at every touchpoint. This is a fixed term contract for 12 months.
ABOUT OUR OFFER
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You'll represent TUI across your assigned UK airports, ensuring seamless customer service delivery and operational excellence for our travellers. Leading a team of up to 30 staff including Team Leaders and Representatives, you'll coach and develop them to deliver exceptional customer experiences. We'll rely on you to act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions. Working for the tour operator and alongside the airline, you’ll provide comprehensive customer service regarding our customers’ holidays, ensuring their journey is as smooth as possible. You'll handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly. Monthly and weekly reporting will be your responsibility, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers. Working collaboratively with TUI stakeholders within the airport and beyond, you’ll influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives. Due to operational requirements, you may be required to take on management of additional airports, providing you with broader exposure and development opportunities across our network.
ABOUT YOU
You have a customer-centric mindset with a passion for service excellence and creating memorable travel experiences. With proven leadership and coaching skills, you're experienced in managing medium to large teams effectively. You think strategically with the ability to influence service delivery decisions while maintaining commercial awareness. You work effectively under pressure and confidently handle escalated situations. You possess excellent communication skills, both written and verbal, enabling effective stakeholder management. You're comfortable using digital tools and systems to enhance operational efficiency. You're flexible to work weekends and bank holidays. You must live within 45 minutes of the Airport and be able to drive. Travel will also be required to team meetings.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Airport Rep Team Manager employer: TUI Cruises GmbH
At TUI, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London Gatwick where you can lead a passionate team dedicated to delivering outstanding customer experiences. With attractive remuneration, generous travel benefits, and a strong focus on employee well-being and development through our TUI Learning Hub, we empower our staff to grow their careers while enjoying a healthy work-life balance. Join us in making a difference through local charity initiatives and be part of a diverse community that values every individual’s contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Rep Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former TUI employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Airport Rep Team Manager role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past that showcase your leadership skills and ability to handle pressure. We want to see how you shine!
✨Tip Number 3
Show your passion for travel and customer experience during the interview. Share stories that highlight your commitment to creating memorable journeys for customers. This is your chance to demonstrate why you’re the perfect fit for TUI!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TUI family. Let’s get you on board!
We think you need these skills to ace Airport Rep Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Regional Airport Team Manager role. Highlight your leadership experience and customer service achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating memorable travel experiences and how your strategic thinking can influence our service delivery. Keep it engaging and personal!
Showcase Your Team Management Skills:We want to see how you’ve successfully managed teams in the past. Share specific examples of how you’ve coached and developed staff, especially in high-pressure situations. This will help us understand your leadership style!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TUI Cruises GmbH
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like, especially in the travel industry. Research TUI's values and how they prioritise customer experience. Be ready to share examples of how you've created memorable experiences for customers in your previous roles.
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and develop a team is crucial. Prepare specific examples of how you've successfully managed teams in the past, focusing on coaching and mentoring. Highlight any strategies you've used to motivate staff and improve performance.
✨Be Data-Driven
Since you'll be making fast, data-driven decisions, brush up on your analytical skills. Be prepared to discuss how you've used data to identify trends or solve problems in previous roles. This will show that you can handle the operational side of the job effectively.
✨Prepare for Scenario Questions
Expect questions about handling complex customer issues or operational disruptions. Think through potential scenarios you might face in this role and how you would address them. This will demonstrate your problem-solving skills and ability to work under pressure.
