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- Tasks: Be the friendly face at the airport, helping customers during travel hiccups.
- Company: Join a leading travel company that values customer experience.
- Benefits: Enjoy competitive pay and fantastic holiday perks.
- Why this job: Make a difference in travellers' journeys and enhance their airport experience.
- Qualifications: Must be calm under pressure and passionate about customer service.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
The predicted salary is between 24000 - 36000 £ per year.
A leading travel company is seeking a Customer Experience Airport Representative at East Midlands Airport. You will be the first point of contact, resolving customer issues during travel disruptions and ensuring a smooth experience.
This role requires a commitment to shifts including weekends and nights, with positions available both full-time and part-time. Ideal candidates will be calm under pressure, customer-focused, and able to work in a fast-paced environment.
The role offers competitive pay and excellent holiday benefits.
Airport Customer Experience Specialist employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Experience Specialist
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions, especially those related to customer service scenarios. Think about how you would handle travel disruptions and keep a calm demeanour under pressure – this is key for the role!
✨Tip Number 3
Dress appropriately for the interview. Since you'll be representing the company at the airport, showing up looking professional can make a great first impression and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Airport Customer Experience Specialist
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, especially during challenging situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Airport Customer Experience Specialist role.
Demonstrate Your Calmness Under Pressure: Since this role involves handling travel disruptions, share examples of how you've remained calm and effective in stressful situations. We love candidates who can keep their cool when things get hectic!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company Inside Out
Before your interview, do some research on the travel company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the role, be ready to tackle scenario-based questions. Think about how you would handle customer issues during travel disruptions. Practising these scenarios can help you articulate your problem-solving skills and calmness under pressure.
✨Showcase Your Customer-Focused Mindset
During the interview, highlight your previous experiences where you went above and beyond for customers. Share specific examples that demonstrate your commitment to providing excellent service, especially in fast-paced environments.
✨Be Ready for Shift Discussions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Show that you understand the demands of the job and are willing to commit to the required hours, including weekends and nights.
